Delta Dental InsuranceReviews of deltadentalins.com

Have an individual ppo policy. Checked their website to find a provider in their PPO. Went to Ideal Dental San Marcos which is listed as such on their website. Got a cleaning, x-rays, and exams. Delta Dental refused to cover the claim saying the information submitted by the dentist did not match their records. They ask me to get my dentist to contact them (which I have) with no resolution. This has gone on for a month and a half now, I've complained to the BBB (no help) and my state department of insurance. This is fraud of the kind you see in "The Rain Maker" movie.

HORRIBLE DENTAL INSURANCE!!! STAY CLEAR Switched to Delta Dental after 20 years with Aetna and its been horrible. Delta claims they pay 100% Out-of-Network for Preventative. Well, me and my family all got an Exam (1) and a cleaning (2) and they charged me over $100 per person in fee's! It's supposed to be 100% covered, how the hell, do you bill me $100 for an exam and a cleaning!!! Unacceptable and the BBB has been notified, i hope you guys go out of business!

Delta Dental fails to submit to my HRA for every claim. My plan doesn’t allow me to submit manually so I need to follow up for DD to do it. Such a thrill to be on hold for 40+ minutes. Even got connected then lost the connection. They didn’t even bother to call me back so I had to call and wait again!

never had a company make it so hard to update payment info...

The hmo plan I have through Scan Medicare provides the worst dental providers. Everyone of the delta dental offices I’ve had the misfortune to deal with are scammers. The teeth cleaning is less than half an hour and they insist on deep scaling which is again, half an hour. Then you are charged $175 or a similar amount to have fluoride squirted in your mouth. It is a scam. They are the most low rent dental facilities with dentists who change often. The corporation who owns these offices is scamming the public.

This is not only the worst dental insurance provider I have ever experienced but the worst insurance provider ever. They take no action when fraudulent providers are reported. Their grievance, escalation, and overall customer service is rock-bottom. They don't care about their enrollees, only about their bottom line. I had a bad experience with a provider, I reported it because I wanted a refund, and Delta Dental sent me a "canned" response waving my complaint off. I tried to call to follow up and spoke to unhelpful and nasty "customer service" reps. Then to top it off, Delta Dental emailed me four times with attachments that contained other enrollees' personal information: their names, addresses, plans, etc. I reported it to my HR Benefits Administrator, to Delta Dental, to HHS, and the people whose info was compromised. THEY BROKE HIPPA LAWS! A woman named Conchita called me from Delta Dental (her # is 916-851-5514) and began to yell at me on the phone about the HIPPA issue. When I asked her if she could help me with my issue and to apologize for the way I was treated, she shouted that she and Delta Dental have nothing to apologize for. Then she had the audacity to tell me to stop talking and listen to her. I told her I was not going to do so until I received an apology and help for my issue and hung up. She called a few more times and I did not take the calls. Conchita needs to understand how to treat others with basic human decency. And Delta Dental must stop treating customers so poorly for profit. Everyone wronged by Delta Dental should call Conchita and let her know how you feel: 916-851-5514. I am going to keep blowing the whistle everywhere I can until Delta Dental treats customers better. What kind of a company relishes 1-star reviews all over the internet? A company that has no accountability and enjoys abusing others. Enough is enough!

Bad service

They demanded to speak to our minor child before serving us, when you go to an appointment they will spend an hour telling you the provider is not covered, it took 6 months before they determined our child/children were covered (same applies to you the payer), and lastly the dentist themselves call us begging us to ditch Delta Dental, which we did, after betting an "estimate" for us to pay $4,900 and them to pay $100 which was beyond insulting. Even cheap, after 5 years I can say Delta Dental aren't worth the headache. They take incompetence to new levels - said our minor child should get on the phone with them for "HIPPA" protocols! Wow! This is a business relationship I wish I never had and could forget, but can't. I left them with major dental work pending, but would rather risk choking that make one more 2-hour pointless call to them. Anything is better than Delta - even no insurance.