SJ
Repeated horrible experiences
I live overseas and have submitted valid out-of-network claims to Delta multiple times now. Each time, they do everything humanly possible to avoid paying by claiming that they never received the claims that were sent by mail. Some employees will say that one claim arrived, some say that none arrived, and every employee gives me contradictory answers each time, for an average of 20 times in a row, until things are finally solved and they finally send me payment. It feels as though they intentionally frustrate customers until they give up on making claims. They also refuse to digitize the process. Except that sometimes they will accept a fax or email. Other times not. There's nothing consistent about the process (except that it feels to me like a scam), and customer service is a joke. Will be filing official complaints against them.


