Delta Auto ProtectReviews of deltaautoprotect.com

One star is too many. Customer service is non existent. Try phoning them and take a nap. My used car , me being the third owner battery light came on so I went to the dealer and was diagnosed and reported to delta. The response to me was I needed all previous service records..dah. They told me the repairs would not be covered without them. They are history. Bibb was informed.

DO NOT, DO NOT do business with this company under any circumstances. My husband and I have experienced egregious delays in honoring our warranty agreement for repairs on our car. Numerous phone calls and abhorrent hold times all to be told that they will get back to us, they will send an inspector out to speak with the mechanic and inspect the car, etc, etc. Our car has been in the shop now for over 2 months without any decision on whether or not it will be approved for repairs. We have submitted all required paper work detailing upkeep and maintenance on the vehicle. At this point, I have to question their solvency. Otherwise there is no rationale as to why such egregious delays.

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! STAY FAR FAR AWAY FROM THIS COMPANY!! Same issues as most everyone else. Came time to get my car repaired, they approved all repairs plus covering a rental car. They sent parts to my mechanic and my mechanic informed me that they were not OEM parts as expected that they were some knockoff aftermarket parts that would not even fit my car properly. Argued and argued with Delta Auto Protect and Aaron Lynch agreed to pay for Mercedes OEM parts that my mechanic would order. He gave my mechanic the runaround for days over the payment and my mechanic got fed up and just installed the crappy aftermarket parts that they were sent. Surprise surprise the ignition coils (multiple were sent and replaced) started failing IN LESS THAN A WEEK!! In the meantime they gave my mechanic a song and dance that they were having issues with their computer system and slowing payments and to get the payment from me and they would reimburse me. Of course I needed my car back so I had to pay 100% out of pocket. I then to this day have gotten the runaround of "oh yeah, right we need to send you a check, ok, no problem, I will have it in the mail tomorrow". I guess in their world tomorrow never comes because I have YET to receive a reimbursement check for the rental car or the first trip to the mechanic or the second trip to the mechanic and that time for parts and labor costs to replace the crappy parts that failed in LESS THAN A WEEK! I went through the futile process of sitting on hold for hours, getting transferred a ton of times to people playing games and not willing to take responsibility, only trying to wear me down and even flat out getting hung up on when they answered the phone to then it ringing and being put immediately on hold for sometimes in excess of over an hour! I filed a claim with the BBB at the end of 2018 and Delta Auto Protect did respond to me with a crappy offer nowhere near sufficient as resolving the issue AND they had the audacity to send not only an NDA but one that used illicit business practices meant to automatically entrap you into violating the terms of the NDA and making you liable immediately upon signing it for 1. Repaying the money they were going to refund you but also 2. ALL of their attorney’s fees to now fight you on it and 3. Penalties for violating said NDA! To explain that better, once you file something with the BBB you are agreeing to their terms and one of their terms is complaints are not withdrawn by the person who filed it. Only the BBB has control and they mark complaints as open or closed and when closed they give an explanation like resolved or unanswered (which are the overwhelming majority of Delta Auto Protects’ complaints on there). Delta Auto Protect contacted me directly and said they would ONLY give me the crappy offer if and only if I withdrew my complaint on the BBB website and took down any other negative review in any other place I had left one. Luckily they were dumb enough to put this in writing so I turned it into the BBB to let them know of the undue influence they were trying to force on me and shady dealings. There is now a warning on the BBB website about their illicit demands. Delta Auto Protect also further had the audacity to tell the BBB that I had agreed to something I NEVER AGREED TO in an effort to get them to mark the case closed in a positive manner!! How deceitful and disgusting can they get?!?! Of course I want ALL of my money back but more so I am furious that they are getting away with deceiving so many people!! When I first started fighting them I found a couple of dozen of others like me that they scammed now it has grown to hundreds that I know of and that is not counting the people who have not come forward online or who are still trying to fight them on their own thinking they are the only ones in their position. THIS BEHAVIOR IS NOT OK!!! THEY MUST BE STOPPED!

They do not intend to honor their contracts and will not pay for authorized repairs without a fight. If you have problems with them, call the PA AG's Bureau of Consumer Protection. My first claim was for a stretched Timing Chain. It took Delta over 3 weeks to make a decision and they ultimately denied my claim using specs from a different engine model (not the engine I had in my car) to justify their denial. Luckily the shop I used was willing to work with me and they provided the specs for my engine, which proved the need for the timing chain replacement. I opened a claim with the BBB and PA AG's Bureau of Consumer Protection. In addition, I sent Delta a letter informing them I intended to file for mediation, per our contract. It still took them about 6 months to reimburse me and when they did, it was only a partial reimbursement. How many people can leave their car in the shop for three weeks while they wait for a repair authorization? The second repair was for bad motor mounts. We tried to get this added to the timing chain repair above but after reporting this to Delta's customer service reps (twice, while the vehicle was still in the shop), they ignored it and accused us of not requesting an inspection to verify this, so we took the car back to the shop. It took Delta over 2 weeks to authorize this repair, which they did after we told them we had filed another complaint with the PA AG's Office. Delta did not authorize enough money to pay for factory parts so we agreed to cover the additional cost so we could get the car back ASAP. About a month after we picked up the car, the auto shop called and said Delta failed to pay their portion of the repair bill; this is the portion they authorized paying prior to having the shop complete the repairs! In the beginning, I had to call almost daily because Delta would change the rules and requirements, sometimes asking for information I had already sent them. Based on my last experience with them, I kept a call log. We have 72 phone calls dedicated to this one repair! In the end, it was the BBB, PA AG's Bureau of Consumer Protection and the letter I sent them informing them I intended to send this matter to mediation to finally get them to send a check to pay the portion of the repair they agreed to in the beginning. As for rental cars, Delta will not authorize a car until they accept your claim and they will only authorize the rental car for the estimated time it takes your mechanic to repair the car. So if the repair can be completed in less than 8 hours, no car for you and no rental car for the protracted amount of time it takes Delta to approve of your claim. The rental car reimbursement is a scam and so is this company. I did get my money out of them (just barely) but it took an excessive amount of work to get them to honor the terms of their contract.

DO NOT BUY A DELTA AUTO PROTECT EXTENDED SERVICE PLAN !! YOU HAVE BEEN WARNED !!! The saga continues.... 01/15/2020 14:03 I called 866-598-5429 Option 3. After a 13 minute wait, Jasmine picked up on the Delta Auto Protect end. I've dealt with her before and she never has an answer. After providing my Extended Service Program (ESP) number and name I asked for a status of my prorated refund request that was made 8 months earlier. She stated " SHE COULD NOT PROVIDE AN ANSWER DUE TO THE COMPLAINT I FILED WITH THE PENNSYLVANIA ATTORNEY GENERAL'S OFFICE. DO NOT BUY A DELTA AUTO PROTECT EXTENDED SERVICE PLAN !! YOU HAVE BEEN WARNED !!! I informed her that this complaint was filed back in early December 2019 and I should have an answer by now. Jasmine could not or would not provide a status. I asked to be transferred to someone at Delta Auto Protect who could provide me a status and her reply was "NO ONE AT DELTA AUTO PROTECT COULD PROVIDE ME AN ANSWER". She then hung up DO NOT BUY A DELTA AUTO PROTECT EXTENDED SERVICE PLAN !! YOU HAVE BEEN WARNED !!! (sarcasm) If this is the service you want you found the right company! DO NOT BUY A DELTA AUTO PROTECT EXTENDED SERVICE PLAN !! YOU HAVE BEEN WARNED !!!

DELTA AUTO PROTECT is in BREACH OF CONTRACT WITH YOU, me, and MANY others. PLEASE JOIN our Facebook group page called “People Against Delta Auto Protect” so that we can brainstorm about getting our money back. We’re working toward a class action suit and need YOUR story to make this happen.

I have been paying into this insurance for almost a year. I tried to file a claim and they asked for receipts from the past two years of maintenance. Who really keep all that information for all those years.

I purchased an extended car warranty for my Maserati in November, 2018.I had two small claims denied by Delta for repair of my drivers side remote mirror, as well as a dysfunctional analog clock. I readily accepted this denial for repair. Lately; however, I am reading a copious amount of very unfortunate denials written by numerous customers of Delta. Moreover, I have been in touch by phone and emails during the last three weeks regarding the "A" Best insurance provider bonding and insuring Delta.I simply requested the name of this "A" rated company from Aaron, an employee of Delta. He promised and assured me someone would provide me, very simply, with the name of this insurance provider. Nothing but lies from Aaron, as no one has returned my call from Delta with the answer to this rudimentary question. Obviously, there is no company in existence that bonds and insures Delta since they don't have the answer to this false advertising claim on their website.