Delta Auto ProtectReviews of deltaautoprotect.com

Another horrible experience dealing with this company. It seems every time I need to use my coverage I have to jump through hoops to get any kind of satisfaction. First the service reps are horrible. I had my car at my mechanic for almost 2 days before getting a response about if the repair was even going to be covered. Then finally my mechanic calls me to say my claim was being denied. MY MECHANIC. Not ANYBODY FROM DELTA. They claim the issue isn't covered in my contract. But the language in their contract leaves a lot open for interpretation. This is my 2nd review with this company in about a year and a half. I swear I regret ever dealing with this company. To anyone thinking about this company do yourself a favor and move on. Even if you have to pay extra it would be worth it in my opinion.

Use extreme caution when dealing with this company. It took over 30 days to get paid. In the end they only paid after we posted some negative reviews. After posting the negative reviews we called again for payment. We were told that they would only pay AFTER we took the reviews down. In one case they even gave us the direct number to a person at a website to remove it. Once the negative reviews came down, they finally gave us a credit card number over the phone. This review is to serve as a warning to anyone doing business with DAP. Get paid BEFORE the vehicle leaves.

First time I claimed for a covered and damaged part. They were extremely rude, they tried not to authorize the coverage several times. Said part was fine when it was damaged. After two weeks of struggling and spending unnecessary money, they authorized a low quality replacement. Then they lied to my mechanic about payment: gave non-working credit card numbers, said they mailed a check when they didn't... at the end took a month to pay. My mechanic won't work with them again!

I purchased the Diamond Premier ESP from Delta Auto Protect going w/ the safest/best option. However, my first claim was denied because the "electronic" part in the transmission was not covered under their T&Cs. I was surprised as modern cars have more and more electronics associated w/ them. I think listing "transmission" in the coverage overview is misleading as it really only means certain parts. Also, there is a significant difference in attitude/tone from sale to customer service to technical support ... it got worse as you moved through the phone chain. I would NEVER use them again. Be careful if you own a modern car and plan on using them.

Shawn Michael has spoken about mailing me hard copy of my contract. Called him and left several messages. Last time we spoke, said he was very busy & would see to it personally a hard copy of contract will be mailed to me. Thanksgiving came, Christmas passed and now new year but said contract never was received. Will you be this reliable if I need a claim for my car ?. How reliable is your company as well as your work performance ?