Delta Auto ProtectReviews of deltaautoprotect.com

My ESP is 816-295-78. I cancelled my policy on 12/18/2018 and was told will get my refund within 30 business days. Called them back and talked to Robert on 2/26/19 who verified my address and was told I would get my refund on 3/8/19. Again called on 3/12/2019 and Maria told that it was sent to the wrong address. Due to the bad reviews i had the gut feeling that they play these tricks and thats why I checked my address with Robert on 2/26/2019. Now i am being told that i will get by the end of this month. I will lower my rating if I dont receive and take up the matter legally.

Unbelievable scam. I can't believe these other reviews. I have been waiting for a payment for months, and nobody on the phone can keep their word. Really, truly never had an experience as bad as this.

ALL THESE REVIEWS ARE FULL OF S***. GO TO THE BBB WEBSITE AND SEE THE TRUTH. THESE GUYS ARE CROOKS. THEY HAVE SWINDLED 1000'S OF PEOPLE. CONTACT THE PHILADEPHIA ATTORNEY GENERAL IMMEDIATELY

I cancelled a warranty with Delta Auto Protect October 2018. I was informed that my refund would be forthcoming. Now, 4 months and numerous discussions later I have not been paid. These guys have the fine art of deception down to a science, always giving you just enough misleading encouragement to believe they will actually meet their promises. They have NOT!

I decided to purchase an extended warranty with Delta Auto Protect when I bought my Ford F150 in 2015. In October 2018 my car broke down and needed a new driveshaft, so I had to get it towed to the nearest Ford dealership, which cost $74. Once my car was at the dealership, it was a back and forth between the dealership and Delta, as well as myself and Delta, to get the parts and labor needed even authorized. Anytime anybody, whether myself or the shop, contacted Delta, neither of us were able to get anyone on the phone, and left so many messages that I am seriously unable to recount the times I have called them. Neither me, or the shop, ever got a call back. After my truck was at the dealership for almost two weeks, and Delta's practices of not returning calls, I was finally able to pick up my truck. When I drove home the day I picked it up, it was immediately clear to me that something was still not right with my truck. Once I got home I immediately called the dealerhip who informed me that Delta had sent them used and refurbished parts to install. My contract did not mention that they would authorize refurbished parts to be installed. After driving my truck for two weeks I had to take it back to the shop because the vibrating got worse again. The second time around, the dealership had to do a special kind of diagnostic in order to figure out what the issue was. It turned out that it was the driveshaft, because Delta had only autorized the use of a refurbished part, which it was. The shop then contacted Delta to tell them that they needed them to send a new driveshaft, to which Delta's response was that they will not send any parts until the shop returned the refurbished parts back to them. So there my truck was, disassembled, standing at the dealership again, and I was without a working vehicle. After two weeks the shop finally called me telling me my truck was ready to go, but also informed me that I will have to pay for the part and labor myself, a total of 438.55$ (because Delta will not cover the diagnostic or taxes, but in Pennsylvania they are required to reimburse taxes) since they had been trying to contact Delta for those two weeks, but were not able to get a person to talk to on the line. I, myself, have also tried to contact Delta on multiple occasions (and I have records of all phone calls and attempts to contact Delta Auto Protect), without success. At this point I haven't even been reimbursed the towing fees, either, after talking to a certain Hector Cruz on multiple occasions who kept telling me to send over the invoice and they would send me a check. I sent him 3(!!) emails, still no check. On the 12/24/2018, I drove to Delta Auto Protect's office in Philadelphia, because I simply had enough of not being able to speak to anyone who could actually get something done in regards to my claims. I got to the office building they claim to be located at. After I walked into the lobby and asked the information desk for the office of Delta Auto Protect, they said that no such company was located at this building. Well, that's when I called the hotline of Delta again, but I pretended to be interested in buying one of their warranties and asked them for their location. She gave me the address which I was already at. That's when she said she would put me through to someone higher up. I was finally put through to, Hector Cruz, who asked me what I wanted. So I told him that I was at their supposed office location and I wanted to drop off paperwork, including my cancellation of their extended warranty because I simply have enough of dealing with them. Hector then told me that he could not come downstairs, nor let me come upstairs, because they didn't take any walk-ins due to security reasons and due to corporate policy. After 6 weeks I finally received payment for towing, which was 74.00 Dollars. There is still an open invoice after vehicle was in the shop the 2nd time, because of refurbished parts sent by Delta Auto Protect, which had to be replaced. Delta Auto Protect paid for labor hours 216 Dollars for the first time of repair and do not want to know anything about the 2nd repair caused by their faulty parts. There were also necessary diagnostic tests required after the installation of faulty parts, which Delta refuses to acknowledge. After all the problems I have had, I canceled my contract with Delta Auto Protect, although I still had about 18 months left on my contract. On the January 7th I received an E-Mail, with a cancellation confirmation, which they wanted me to sign. I went through said document and to my surprise they added a new paragraph that was different from the paperwork I had initially signed when purchasing their extended auto warranty. The newly added paragraph read as follows: VII. CANCELLATION OF VEHICLE SERVICE CONTRACT Section D. At the time the sale was conducted on XXXXXXXXX there was a deferred registration fee of $250.00 and this is only due if contract is cancelled prior to the term start as noted above. Once the contract begins, it is activated and the registration fee is non-refundable. None of this was in my original contract that I had signed. They simply added this on. The money of the invoice from Ford, which I had to pay up front to get my car back, was still not reimbursed to me. I sent them 5 E-Mails with the invoice from Ford, they ignored every single one of them. Stay away from this company!!!! All them 5 Star Reviews??????? cant believe it.

This company is the worst warranty company ever in the world they inconsiderate they are slow I had my car service at a dealership and they took they sweet precious time They took months To pay out the warranty I thought that was so inconsiderate that was selfish on their part ... if you want to keep customers and keep customers happy you need to be Proactive.....!! people work hard for their money to sit there and have you do nothing when they need your service

In December 2017 I purchased a vehicle service warranty on my personal vehicle with Delta Auto Protect. After filing numerous claims and having them denied by the service provider, I elected to cancel the service warranty as per the contract, Section VII.1.A. The prorated amount owed to me as calculated by Delta Auto was $1935.00. On August 14th 2018 I submitted a cancellation and refund request in writing via fax. Delta representatives all acknowledged receipt of the fax and stated that the check would be mailed at the end of the month. As of this date, January 14, 2019, I still have not received a refund in the amount of $1935.00. I have made over 15 documented phone calls to multiple company representatives in leadership requesting a full and fair refund (including Misters May, Park, Lynch and Cruz). No attempt has been made on their part to deliver a full or partial refund of any kind. After five months of requesting a refund, I can only conclude that Delta Auto is not acting in good faith and shows no intent to extend the agreed upon refund. Their actions constitute unfair and deceptive practices towards consumers using their services.

Like many of you, I have had an overwhelming poor experience with this company. My 2013 GM vehicle became disabled and inoperable. I had it towed to a local, reputable GM dealership. It took two days and 13 phone calls to finally reach a claims representative to assign an inspector. My service writer at the GM dealership also said it took several calls to finally get through and reach a claims representative. After six days passed, still no inspection of my car, and subsequent calls to Delta proved futile. Finally on the 9th day a field inspector showed, and denied coverage for one of three major issues. On the one part of the engine he agreed to cover, he allowed for an aftermarket part in which the dealer could not, would not use due to service warranty policies. The part that was denied is an integral mechanism to the timing of my cars ignition and, under any pretense is a covered part. Last, the remaining assembly and most costly of the three, was denied since the inspector insisted on a tear down of the assembly. The service writer called to explain the delay and denials, I immediately authorized a tear down. It was completed the same day. It has now been 12 days and no inspection. I have made 18 calls, have been on hold at least 10 minutes each call, and still have no commitment from DELTA that an inspector has been reassigned. Rental car charges are now over $1000.00. As of this writing, my car sits on a hoist Uninspected and with pending repairs of over $3500.00.