DELSEY PARIS (USA)Reviews of delsey.com

Had an issue with my bag. Delsey support was very friendly. And outcome was to replace my bad. I got a replacement bag with one week. Great service. Keep it up.

At the luggage carousel at the beginning of a trip, I discovered a wheel came of my Delsey suitcase. When I returned from my trip I contacted Delsey customer service and they helped me identify the style of suitcase I owned and the type of wheel that needed to be replaced. The wheel would be sent at no cost to me. A few days later they contacted me stating the wheel was on back order and it might take up to 10 weeks for me to receive it part. I had no travel plans and told them that was not a problem. Now with an October trip scheduled, I reached back out to customer services to see if there was an update on the status of the week. They informed me the part was still unavailable and they are going to send me a new suitcase. All of my emails were answered in a timely manner. Each communication was professional with a touch of friendliness. I like my Delsey luggage and am thrilled to receiving a replacement from the company.

such a good looking and well-made product. also light weight and easy to handle!

Valise commandée en 2021 que j'adore tellement ❤️ mais les coutures se sont déchirées rapidement.. J'ai envoyé un mail au service client en espérant qu'ils puissent peut-être la réparer. Ils m'ont répondu en me proposant de la remplacer. Le lendemain j'en avais une nouvelle livrée chez moi 😁 trop contente, car c'est un plaisir de voyager avec !

Excellent service client. J’avais commandé une valise il y a trois ans, et j’ai récemment eu un souci avec une roue. Le service client m’a immédiatement proposé le remplacement par une nouvelle valise identique. Ils ont été extrêmement réactifs et bienveillants, ce qui est devenu rare de nos jours. Je tiens vraiment à souligner leur professionnalisme, leur rapidité et la justesse des solutions apportées.

Efficiency

My experience with Delsey luggage started with a recommendation from a co-worker. He said "Save yourself some hassle later and just go buy a Delsey" I took his advise not knowing much about the brand. Turned out to be a great bag that I used for a long time. Fast forward to a trip to Miami, my buddy blew a wheel off his luggage so we made fun of him. I told him to go buy a Delsey also. He could not find one. On the return trip Karma hit me for making fun of him and I blew a wheel off of my luggage boarding the Brightline train. I contacted Delsey to order new wheels. Mine were discontinued, so they sent me a replacement bag instead. Service and standing by their products is a thing I thought was slipping away in today's society. I will carry a Delsey bag for life after this experience. If you are in need, you should too.

Very pleased with Delsey luggage. Customer service is more than helpful. Tkelsh