DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

Showing 191 reviews with 1 star · Clear filters

Julie A W.
Jul 30, 2021
Horrible customer service
Horrible customer service! I mistakenly ordered the wrong bag, contacted them immediately. Nope, won’t cancel. I have to return on my dime!! DO NOT BUY FROM DELSEY!!
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angrymama
Jul 15, 2021
Do not buy here!
Do not buy here!! Horrible customer service, if you are not confident in the size of it I would buy it off amazon so you can have a safe return. I received confirmation it was delivered back to them 10 days ago, contacted customer service twice, and it is still radio silent on their side. I regret buying.
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Sarra M.
Mar 18, 2021
Bande d`arnaqueurs
Bande d`arnaqueurs A fuir commande jamais reçu pourtant que le montant à été débité. J'ai contacté le service client qui m a dit que ma commande a échoué et qu'ils vont me rembourser sous réserve que je leurs fournir la preuve du montant débité. J'ai fait le nécessaire et je n'ai même pas reçu un accusé de réception du mail. Je recontacte le service client incompétent qui me répète la même histoire (ils n'ont pas une trace de ma réclamation !) et m'invite à repasser ma commande Je ne suis pas folle pour repasser une commande sur ce site fictif alors que je n'ai pas reçu ni mon remboursement ni ma commande. Vous savez que c'est de la publicité mensongère et de la fraude ! JE NE SUIS PAS LA SEULE. Regardez les témoignages sur truspilot A FUIR
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GENTIL
Mar 8, 2021
A FUIR
Comme tous les messages, je me suis fait avoir. SERVICE APRES VENTE INJOIGNABLE / BON DE RETOUR JAMAIS RECUS. A FUIR.... NE COMMANDEZ RIEN PAR INTERNET
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Roger78
Dec 5, 2020
Poor quality.
3 years ago I bought a Delsey suitcase Helium 70cm. Price was 2 to 3 times higher than most of the equivalent products available in the shop. Since than, I had 3 issues. 2 times with broken handle and 1 with the locker. Even if the repair was free, I had to pay a 10$ claim fee for each case. Now I have a remaining warranty for 7 years, and I am not very confident. Maybe I should follow my wife solution: throw away! I send a letter to Delsey France, but they did not even answer. I am really disappointed about such a bad quality and lack of customer care therefore I will never buy again your brand
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Sarah
Aug 31, 2020
Don’t order here
Don’t order here! I ordered a new suitcase over 4 weeks ago, it arrived quite fast, but I wasn’t happy with it so I returned it using their pre-paid DHL service. Fast-forward 24 days post return: contacted Delsey twice via their online page, never received an answer and still haven’t received my refund. Horrible costumer service!
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Inge A.
Dec 17, 2016
researched where Delsey is manufactured and read in: Paris, France
Purchased a Gift Cert for my daughter's 15th Wedding anniversary and since we do not buy: made in China, told her buy Delsey please - I researched and it said: made in France! So she did and received her luggage: made in China! Delsey should be ashame! I will never buy any Delsey product again!
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