DELSEY PARIS (USA)Reviews of delsey.com

Response from DELSEY PARIS (USA)Jun 25, 2024

We're truly sorry to hear about the experience you had. This doesn't meet our standards, and we apologize for any inconvenience caused. Your feedback is essential, and we'll use it to improve our processes. Please contact our support team again, and we'll do our best to resolve the issue promptly. We value your feedback and hope to regain your trust. Please also refer to the below link for more information regarding repairs. https://us.delsey.com/pages/contact?hcUrl=%2Fen-US%2Fgetting-your-delsey-paris-product-repaired-a-step-by-step-guide-339952

Response from DELSEY PARIS (USA)Jun 25, 2024

We appreciate your feedback and regret any frustration caused by our return process. Your insights are important to us, and we're actively reviewing our policies to enhance the customer experience. If you have further concerns or if there's anything we can assist you with, please contact our customer support. We value your satisfaction and are committed to improving our services.

Response from DELSEY PARIS (USA)Jun 25, 2024

Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new

Response from DELSEY PARIS (USA)Jun 12, 2024

We apologize for the inconvenience you've faced with the wheels on your suitcases. To address this, please review our article listed below on replacing wheels. If you encounter any issues, reach out to our customer support for further assistance. We value your feedback and hope to continue serving you in the future. https://delsey.gorgias.help/en-US/rolling-smoothly-again-requesting-a-replacement-wheel-for-your-delsey-paris-luggage-391183

Response from DELSEY PARIS (USA)May 28, 2024

Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new

Response from DELSEY PARIS (USA)May 28, 2024

Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new

Response from DELSEY PARIS (USA)May 15, 2024

We apologize for the inconvenience you've experienced regarding shipping. This is certainly not the experience we aim to provide. Please accept our sincerest apologies for any frustration caused. We value your feedback and take your concerns seriously. Our customer service team is here to assist you with any questions or issues you may have. .

Response from DELSEY PARIS (USA)May 21, 2024

We're sorry to hear about the long wait for your luggage replacement and the inconvenience it caused. This is not the experience we aim to provide. Your feedback is important to us, and we'll work on improving our processes. Thank you for bringing this to our attention.