DELSEY PARIS (USA)Reviews of delsey.com

J’ai reçu un beau bagage DELSEY il y a 4 ans en cadeau. Belle valise, franchement. Malheureusement je me suis rendu compte lors de la dernière utilisation que la roulette ne tournais plus. En y regardant de plus près je vois que la roue est carrément enfoncée et le plastique cassé. En appelant la boutique DELSEY on me dit qu’il n’y aura aucun souci et que si ma valise n’est plus utilisable en l’état le service client me l’échangera sans problème…. Je viens d’avoir le service réclamation DELSEY qui me renvoie vers le service des avaries sur les vols. Ils ne prendront donc pas en compte ma demande. Je n’ai effectivement pas pu leur dire comment la valise s’était brisée et que je supposais qu’elle avait du être abîmée lors d’une mise en soute. Pour ma part je considère que je n’achète pas une valise pour la laisser dans mon armoire. Elle devrait donc résister à cette utilisation normale: le VOYAGE!!! Plus de 300 Euros la valise et un service après vente nul… ben achetez vos valises chez Action, vous serez aussi bien servis!!!

It is impossible to get in contact with them, you get just an irritating chat robot that you can’t get any help from. It has been programmed to say that a senior customer service assistant will contact you, but this never happens. To me this is a very arrogant way of trying to get rid of people who need to contact the company. After my ”discussion” with the robot I sent several emails to addresses that I found on the internet, but I am still waiting for a human being to answer. The handle of my suitcase broke just after 2 1/2 years use, the bolt keeping it broke just in the middle inside the suitcase and this to me looks like it has been a faulty product. I chose Delsey, because they boast to make some of the best products on the market, but if I knew, that in case of a claim you can’t expect to get any help from them, I would have chosen another brand. Delsey is obviously a brand that has products that are not as good as marketed and an after-sales service that does not exist. So no thanks, my next suitcase will definitely not be a Delsey. Update 25.07. Two days ago I was finally contacted by a very service-minded, efficient and friendly Delsey customer service girl, and it looks like it is easy to repair the suitcase when I receive the spare parts. So there is an efficient customer service at Delsey, but it seems that as a private consumer it is not so easy to get in touch with them.

Warranty was not honoured. Delsey refused to refund, replace or fix my suitcase within the warranty period. They claimed my damage was due to a 'major impact', when it was wear and tear. I explained exactly what had caused the damage and hence that this was via normal use, but they refused to believe me. The suitcase had always been with me and has never been in the posession of airport or airline staff. On top of this, I had to pay for the shipping to the returns site myself, which was a bit of a kick in the teeth.

Sicuramente stiamo parlando di prodotti di livello e di target non certo economico, ma proprio per questo motivo l'attenzione ed il servizio al cliente è scadente se non pessimo. Ho acquistato in negozio outlet una valigia ma, dopo un breve ripensamento, il giorno successivo ho chiesto di poterla sostituire con un altro modello (peraltro più costoso); pur consentendo la sostituzione, la valigia a me gradita al momento non risultava disponibile in negozio. Ho chiesto se possibile verificare se disponibile presso altri punti vendita e nel caso farla pervenire in negozio o, eventualmente se fattibile, poterlo andare a ritirare io stesso. Mi è stato detto che ciò non è possibile poiché l'interscambio di prodotti da negozi, anche se della stessa "catena", non è previsto!!! Mi è capitato più volte che uno specifico articolo non fosse disponibile ma il responsabile, verificata la disponibilità presso altri punti vendita dello stesso brand, lo facessero arrivare in negozio. Questo è servizio ed attenzione al cliente, soprattutto quando il marchio si vuol porre ad "un certo livello". Sicuramente, se si vuol restare su questo target, consiglierò di rivolgersi alla concorrenza.

I received the incorrect color and would have kept it if the zipper is not defective. Poor quality control of the people packing these luggage’s.

Kundenservice und Qualität absolut unterirdisch, typisch französisch nix drauf aber große Klappe nie wieder!!

DONT BUY FROM THEM! I got a bag with 10 year warranty, from their official Amazon store when I was in Sweden. It broke after the first trip and when they sent me a replacement bag when I was abroad, they referred me to a reseller who gave me a FAKE one where all the threads and labels were coming off before using it. It was clearly a fake bag, meaning they don’t even keep track of their reseller stores abroad. Their customer centre in France admitted the replacement bag was faulty after I sent them photos, and was gonna send me a new one, and now it’s been 3 months and they’re not replying me (request no. 98363). They keep saying their Thailand customer service team is gonna reach out, the same one that sent me to their RESELLER who sells FAKE BAFS! And I can’t reach them on phone. DELSEY PARIS IS A SCAM COMPANY! Never ever buying from them again. WORST customer service I’ve ever experienced in my life. Going back to samsonite. Seriously - STAY AWAY!! So many bad reviews on Amazon and trustpilot, I blame myself for not listening to them. Don’t be a fool like me - avoid this company at all costs.

Achat d'un sac de voyage valise. La couture d'une poignée s'est décousue à la 1ere utilisation. Pas de garantie car cela selon eux peut-etre dû à une mauvaise manutention du personnel de l'aéroport par ex. Excusez-moi mais on s'attend quand même à une meilleure qualité venant d'un marque comme Delsey et à ce prix. Si personne ne peut manipuler la valise, autant ne pas mettre de poignée à ce moment-là 🙄 Bref, je rejoins d'autre avis. Plus jamais Delsey pour moi.