DELSEY PARIS (USA)Reviews of delsey.com

Just a word of caution to anyone considering a Delsey piece of luggage. My new luggage broke the first time I used it. I have attempted to have the matter resolved for over 6 months communicating through Paris and Mexico channels. The most attention I have is when I post a review so I am hoping again someone pays some attention. I have filled out web forms, emailed, tried to phone, had some contact electronically - that person is Paris now doesn't seem to be responding to my emails. So 6 months on, I still have a broken piece of luggage and absolutely no indication of a resolution. Not sure why Delsey promotes an 'after sales' or guarantee service, it's completely frustrating and completely hopeless.

Product is okay but service and support is diabolical when the inevitable damage happens. I have a new Delsey trunk with a broken wheel. I have had a terrible experience trying to get a replacement wheel. Herdzco supplies appears to be the only option. It cost a fortune to freight the wheel to Europe (where it was damaged) or Australia. The wrong wheel was supplied. I double checked, I ordered the correct wheel. I send Herdzco numerous message, via their website, their online review and email with photos. The only response I have had is apologising for not responding to my message. That is all. No offer to replace the wheel, no argument, nothing. Herdzco is a disgrace to deal with. If they are Delsey's authorized reseller they need to me reprimanded. Delsey in my opinion is no better. I submitted an online enquiry last week and have no response to that either.

Roulette cassée sur valise Belmont d'environ 4 ans, aucune solution apportée par Delsey, ils n'ont pas de pièces disponibles ! Pour une marque française censée être de qualité vu le prix, je pensais qu'ils avaient une politique de durabilité et des solutions de reparation!!! Conclusion: pas la peine d'acheter une Delsey!

The answer didn't help, since you telling me to go to write a form is not helping me,i have done (July)that and still nobody cares enough ,to tell me where and how to order the damaged parts, there is no phone number to explain what is wrong, the store in Greece never had that model,i bought them from New York. Didn't you notice how most people complain about your customers sevice,? and why there is no phone number,or reviews for customers in the official website of delsey?

Je ne peux pas mettre zéro étoile dommage car faites attention je n ai jamais reçu ma commande et pour faire une réclamation ils vous demandent (delsey) de leur envoyer une lettre sur l honneur ainsi Qu une copie de ma carte d identité !!! C est une honte !!!1ere et dernière fois!!! Surtt qd on voit les prix merci beaucoup !!!

My daughter has purchased the suitcase in June to travel to the US in July. The wheel came off at the first drive to the airport! Arrived in the US, we had to transport the suitcase from airport to Hotel without the wheel and this impacted the stability of the frame. Next day, I've contacted Delsey to verify that we can have an emergency repair - which we did at their official repair partner. BUT the repair only attached a new wheel but did not fix the frame stability problem. Since them, my daughter and I are filling out forms on Delsey website, and have spent hours chatting with their bot, received 2 km of emails from their Customer Service reassuring us that : we have received your inquiry and sent this for review with the relevant team - last message like this August 15th. We have written back to ask what going on. NOTHING. Today is September 22nd. The next trip is in 3 weeks, ma daughter needs a new suitcase that has proper wheels and has a straight and stable frame! UPDATE: Saga continues - today 25th of September, new (same) message from client service to fill out the form and send around pictures - again. It's the third time, we do this. Current waiting time for a reply: 10-15 days. This is my last luggage from Delsey - am back with Samsonite. UPDATE 2: This is a JOKE! After this review got published, Delsey got back to us after a few days and offered replacement of the luggage, which we immediately agreed. The following day, we get a message from UPS that we can expect the shipment on the next day and includes the tracking number. This was on October 7th. Nothing happens on October 9th, nor on the 10th. Tracking gives an error message, so I call up UPS. UPS tells me that they have not received anything from Delsey to be shipped. We've dropped Delsey a message two days ago (14th) to ask what's going on: as usual - they are playing dead. Today is the 16th of October .. nothing. We need the suitcase in two days. Delsey, do you have a checklist on horrendous customer service that you follow? You're really ticking all the boxes.

Leurs bagages sont fabriqués en Chine, de mauvaise qualité et de mauvais services.

Beautiful pieces but strings and items coming from brand new items, and their customer service is awful! The next day after I ordered all full price items they ran a 25% off sale and wouldn’t adjust the price but I could return it and repurchase? That’s just dumb and an outdated policy, and a bad way to conduct yourself. I won’t ever buy or recommend anyone buy from them again.