Joueur P.
Everything is wrong there
Suppose you help a casino to launch its activity : you test, find bugs, even lose money because of their bugs. Finally the casino opens officially and you find this : 1- a welcome bonus around 230 euros maximum whatever you deposit. 2- every transaction costs you more than 5%, 3- the only deal they propose after long internal discussion is 20% of the net losses. 4- then one day, your session in interrupted by surprise. Casino informs you very proudly that it reached the limit of transaction they calibrated with their partners. DO YOU CONTINUE THERE or you just leave ? I prefer to leave and to go play elsewhere. SHOULD I ADVISE ANYONE TO PLAY THERE ? DEFINITELY NOT🎱 PS : their rating is obtained before launching the activity. So it’s totally fake. Corrected typo errors and I want to reply back to their response. All the online casinos reimburse fees. Be just honest regarding the technical issue. It was due to the 250k transactions limit. You fixed a small limit for economy reason. Ok, but you have no empathy towards your customers. You let the system reach its limit whereas you know I was playing thousands of euros. You want only players money, it doesn’t matter how you take it : through luck or through technical issues. Your partner was very responsive when I was struggling to deposit. I sent him an email with almost the same content than this post and he didn’t reply. So yes only money interests him.
Response from Del Oro Casino and SportsbookNov 30, 2023
Dear Joueur, We are so sad to see this 1 star review written by you and we hope to improve every single day and the only way to improve is to internalize feedback and take action towards them. Del Oro Casino and Sportsbook has been making an incredible name within the industry because we take feedback seriously and because of this we grow every day. This being said, here is some feedback from our team regarding your points. 1. Our welcome bonus where we match 100% of your deposit up to 230 euros is a great bonus that many people love to use. You were able to complete the rollover and got the 230 euros into your account, twice, so 460 euros. - This is incredible 2. The transactions that were made were through Mifnity, mifinity is great but we cannot control the fees that they charge as they are a separate entity. We do not own mifinity or have the rights to change their fees.We also told you we would cover transaction fees associated to Mifinity. 3. The 20% deal that was internally discussed is a deal that you cannot find anywhere else, making a real 20% and not a 20% based on the casino formula was a very special deal that took a lot of thought. Not only was there a 20% but you were in Tier Gold so you were getting an addition 3% so you were receiving 23% on every single lost bet. 4. We had a software update and everything was fixed within the next few hours. We try our best to mitigate this from happening but it is online and updates happen. We have many reviews, many before your review and many after your review as well. We would love to further discuss this through [email protected]. We have our 24/7 support that was with you and speaking to you at all times to ensure that everything was working properly. We hope that one day you can give it another shot and maybe your opinion will change. Thank you, Del Oro Casino and Sportsbook Team