Purchased Del Monte fresh cut green beans from Costco. Opened a can and a strange brown hard item approx 2-3 inches fell out of the can (had tiny spiders crawl out of it). Contacted customer service, has been a nightmare to say the least. They didn't apologize or act in any way concerned. Required multiple emails and phone calls. It's been weeks and I'm over it.
BE
Bob E.
Care when eating Del Monte foods
Opened a can of prunes and found a piece of ribbon inside. Sent two emails both came back undelivered. Rang up spoke to someone who confirmed email and sent again but came back undelivered. Tried to ring numerous times but no response.
This company needs reporting to Hygiene Standards.
CS
Cynthia S.
I was down to my last bite of green…
I was down to my last bite of green beans when i noticed a sharp thing in my string beans that almost stuck me in my mouth. It felt like when you break 1 of the pieces off a plastic fork off in your food. I don't know what it is. I bought these from Safeway in washington state as off tonight. I'm really wondering what the heck it could be. Especially after noticing that they were recalled for finding something foreign in them from just last year. I have never found a stem or whatever it is in a can of green beans and I'm 54 yrs old. I'm so glad it didn't go in my gums and will be contacting the company if i find a way.
JU
Judi
No reply to complaint
Complained by email about their tinned peaches, as hard as bullets. No reply. Will never buy Del Monte again. Waitrose are far better and cheaper.
ME
Mehwish
Make cans easy to open
Assalam o alikum.
The quality and freshness of pineapple fruit is great.
Kindly make cans easy to open. Sometimes the quality of tinopeners r not good and we face difficulty in opening cans.
CL
Carmen L.
Over the decades
Over the decades I've been a del Monte customer, for canned vegetables. And canned fruits, I paid more because of the quality that I should be getting but don't anymore. lately there's been so much wrong with the vegetables, my green beans have all kinds of stems in them, I understand occasionally you're going to have that, but this is consistently in every can, the whole corn that I get, has been tough not very flavorful, and small pieces of the cob in it, I was at the grocery store, and seen Libby which I've never bought before, it was on sale for quite a bit less than del Monte so I decided to go with it. I was very surprised at the difference, the corn was tender sweet and flavorful there was no pieces of the cob in it. And I said to myself, why am I buying del Monte. It seems like anymore del Monte has been like a generic product, not the high quality that they used to be. The decline in quality has gone down over the past years. But I have to say this past year has been one of the worst. Del Monte lost a customer.
SR
Steve R.
Empty Product Box and Zero Customer Support
I received a box of Del Monte 100% Orange Juice Ice Lollies and it was completely empty — really strange.
I expected Del Monte to appreciate someone reporting this, especially since I had the batch code ready. But after trying three different numbers, I couldn’t reach a single person. Every line went straight to voicemail.
As someone who is disabled, I need to be able to speak to a real person on the phone. Because they offer no accessible way to contact consumer support, this issue will now have to go unreported.
Very disappointing from a brand of this size.
ST
Steeppip
Appalling Customer Service
I opened my No Added Sugar Peaches to find a fruit salad, I am Diabetic so was unable to eat it as I didn't know the sugar content!! Three emails to Del Monte, not an iota of a response or apology.