Delicate LeatherReviews of delicate-leather.com

I made an order on 4th March, then I followed up on18th March, they said "We sincerely apologize that we were unable to ship the item to you. Your order has been canceled, and a refund has been processed". If I didn't follow up, I didn't know my order got cancelled! Why didn't let customer know earlier! Bad customer service! I'm waiting for my refund!! Updates! I have got refund back on 23.3.2025 but lost $4.73 from curency USD to AUD. Delicate Leather sent me an email on 21.3.2025, they would like to send me an apology car cushion with no cost and wanted me to delete my reivew. (I don't get anything yet! on 3.4.2025) I didn't like to get that apology car cushion exchange with delete my reivew! Customers should know before make an order!

I ordered a leather steering wheel cover and it wasn't natural leather although it is the best un-natural cover civet ever had. Nice product

We needed to make a return (nothing wrong with the product, we just didn't need it any longer). But we exceeded the time limit clearly stated on the company's web site under "Returns." Nevertheless, the company issued us a prompt refund. Excellent and timely communications as well.

I ordered a few products and all were AMAZING, loved the trunk organizer. While trying to track my package their customer service was great, very helpful an responded very quickly. I unfortunetley ordered a product without reading the full description and it was the wrong size. When I wrote to them to see if they had the item in a smaller size they offered to give me a partial refund for my mistake. That is great customer service. Even though I turned the refund down since it was nothing they had done they still insisted on the partial refund. Highly recommend this company and their products. These days it is very difficult to get a response from companies let alone full on customer service. Will be purchasing from them again.

The item was not made with the best materials. Tg customer service experience was amazing. The quick response and courtesy professional communications was everything. I will definitely order from the company again in the future.

Quality product

I received my cup holder but needed to reach out for an exchange of color and was so impressed with the company's response. Impressive customer service.

The BMW Trunk organizer I ordered is absolutely perfect. In the new X5’s they have no pockets to hold first aid kits, umbrellas, shade protectors, etc. The BMW trunk organizer is the perfect size to keep everything together. Product quality is excellent. Customer service is second to none. Quick response for tracking product. Very pleased with product and service.