Delicate LeatherReviews of delicate-leather.com

First product didn’t meet expectations, but customer service was responsive. Ordered quite an expensive car seat cushion advertised as ‘premium Nappa leather’. Item arrived several weeks later folded in half in a plastic bag clearly shipped from a factory overseas - no box or other packaging to protect it. The ‘leather’ appeared to be artificial (though it is not advertised as such on the website). It also came with creases (either from manufacturer or shipping) that did not even out over time. For the price I paid, I was quite disappointed, but customer service was responsive within 48 hours of emailing them. Eventually we got to a resolution where they agreed to replace the item with a different item from their website at no additional cost. Wish the first item’s quality had been better, but at least customer service is trying to make up for it. Will reserve my judgment for when the replacement item arrives.

The cover i received was the wrong fit. I reached out to them.and they were nice enough to send me a replacement, without having to pay the additional shipping. That in itself was GREAT! I appreciate good, honestly service

I had an issue with my order and Jessica assisted to fix the issue. They are sending the corrected item.

You responded SO quickly to my request about the location of my order. Thank you.

After ordering, took 2 weeks to receive product. Although, incorrect item was shipped, customer service was immediate in responding and providing a solution to remedy the inconvenience. Communication was top notch and much appreciated. Overall, product received seemingly made of good quality, nice color, and appears exactly as image depicts on company’s webpage.

The item was as expected and delivery time good

I ordered a steering wheel cover for my 2025 Ford Mustang Gt Convertible. The delivery was quicker than quoted and the quality was very good! Unfortunately I had a "D" style steering wheel and I received an "O" type. I emailed customer service regarding this issue and within 2 hours I received an email response back with a resolution to my issue. They agreed to replace with correct one FOC.

Very prompt reply to my inquiry of replacing the steering wheel cover which was too large for my steering wheel. I do not appreciate the fact that I am required to post a review before a replacement would be sent.