Deli FayreReviews of deli-fayre.com

I never got my order total conman would not even answer the phone AVOID!!!!!!!!!!’

I previously wrote a negative review but the company has actually made some effort to address the problems I experienced so I have edited my comments. I think some additional investment in better packaging might help avoid damaged goods in transit. More insulation and waterproofing etc. The Jellied eels are very good and I think the produce is decent subject to paragraph 2 above.

How absolutely disgusting, I was so looking forward to having my crab for lunch but when I opened it I was met with an oozing mass of black sticky stuff the shell was full of water (I think) the shell was black and the claws with one large one missing. The brown meat was just a wet mass and he smell was sickening. I bought winkles and whelks too but I’m going to put all £53 worth in the bin for safety!

Excellent service

Avoid this company if you're ordering perishable seafood. We ordered **jellied eels, cockles and whelks** as part of my dad's birthday present, but every product arrived **warm to the touch**. They had been shipped in nothing more than a cardboard box filled with packing peanuts, with **no insulated packaging or ice packs** to keep the food chilled. This was during a heatwave, and when we contacted the company they confirmed the parcel had been **unrefrigerated for around 21 hours**. Despite this, they insisted all of the seafood was still perfectly safe to eat. We were simply not prepared to take that risk. As a result, we had to throw away the entire order, which completely ruined part of my dad's birthday gift. What was most disappointing was the response from customer service, who maintained that this method of packaging and delivery was acceptable. For a company selling chilled seafood, we expected much better. We won't be ordering again and cannot recommend them based on our experience.

Ordered fresh dressed crab and oysters. Arrived in used old wine box taped up. No ice packing. Dressed crab was in an old sandwich bag. I could smell the content before I’d opened the box. No ‘use by’ or ‘best before’ labelling. No response despite numerous attempts to contact the seller. Reported to environmental health. This business operates from a residential address with no food hygiene certificate. Do not buy.

AVOID THIS COMPANY! Delivered roll mops with NO cold packs, they were very warm on delivery and totally OFF. This was accompanied by the WORST customer service who told me it wasnt their problem because the fish was "long life." I told them this was not true and the roll mops clearly had "KEEP REFRIGERATED" on the container. I asked for a refund and they refused, and now are ignoring me. Terrible place. If I could give zero stars I definitely would.

Please, please, please, do not buy from this site. They send fresh(?) fish out in 30 degree heat without cool bags by Royal Mail overnight delivery. It is unhygienic, it is dangerous and it is borderline criminal given the product arrives inedible and can only be thrown away. Please do not throw your money away, find a decent site like Upper Scale - do not be scammed.