DelairReviews of delair.com

Del-Air (TOOK OVER ARS) made a huge mistake in partnering with ARS. The old saying "Cheat me once, shame on you, cheat me twice, shame on me". ARS installed my 3 ton system (1,300 sq ft home) about 7 years ago for $8,800.. That was my first mistake. I continued using them because I thought they would take responsibilities. I had continued with yearly service contracts for regular maintenance. With each maintenance came a huge bill for a "necessary part". $2,800 for a UV system, $500 for a capacitor and so on. That last straw came the other day. AC was blowing warmer air. The tech (A guy who always had a condescending attitude, I knew it was going to be trouble) showed up and took all of 3 minutes inside & 3 minutes outside and determined I needed a "$4,000" repair for as Freon leak repair. When I asked the scope & where the leak was, I got an eye roll, a shoulder shrug and a smirk. I lost it and gave him a piece of my mind as to his unprofessional approach and obvious attempt to screw me yet again. He left with my system not fully put back together. I had a local guy who was recommended and showed up the next. He came back today (Monday) with the part & repaired for $1,530. After consulting with another professional, and going over my bills from them, I was informed I overpaid more than $5,000 over the years. I complained to someone there who promised to call me back. Yea right.

Del Air gave me for an appointment between 10 and 12. At 12 I called the company and asked where the service person was? They told me they had re-scheduled my appointment from 12 to 2. I said that was not acceptable, that they should have called to let me know what had taken place as I had things to do. At one, I called again to see where the technician was and was told he'd be there in 10 minutes. This was after speaking with whomever answered the phone, a manager and then a dispatcher. At 2:00 I called again. Same routine of having the various people blow smoke up my butt. At 2:30, I called and told them to cancel the appointment and said they were unprofessional and terrible at the service business. The technician finally showed up at after 3 but I turned him away as I was helping my 98 year old mother. I wasted the entire day. This company is awful. I have a service contract and am due one more service call that I've paid for. After they take care of my system, I will kick them to the curb and find a reputable company that actually believes in service.

From the beginning a nightmare. They ran wrong electrical wire that was too small (from the outside electric box to the HVAC); they had put in gauge10 and it should have been a gauge 8 wire according to their electrician (Chris). When they left a breaker inside house flipped and left a one whole room and 1/2 of another with no electricity for days. Del Air sent out an electrician (Chris) who found the wrong electric wire was run from outside electric box to air handler). He had repair people come out and replace a piece inside by the air handler to make up for the wire that was too small. That fixed this problem of the whole room outage. Then they left, I had another breaker flip. They sent a different electrician out and just LOOKED at the light switch and said it was a short (NOT!) in the light switch or outlet in living room (which was ALSO involved in the first breaker problem). I told him it was not (and if it was, they caused it). I have never had breakers flip! The first electrician called and said he'd come back out (that's been approximately 4 weeks ago) with something to show me it was a short (my problem to pay to have fixed; tearing wall out). They have yet to return and do anything about this breaker flipped. I reached out to the first electrician about coming back out, by text several times and no reply. I called in 2-3 "escalations" that I've been told that each goes to 4 managers. Still, no one has reached me. I still have a breaker flipped. Also, they left my insider electric box with 'blanks' in the place of where 2 breaker switches used to be. One blank is lose and falling out. My inside electric box was left without what breakers service what now. I know they are going to try to tell you it's a short which I know it is not. This 'so called short' was caused by the original wrong wire being installed. Realize that this outlet/switch is the SAME outlet that was involved in the FIRST breaker flip. A big coincidence that is now a short and is my problem (as Chris, the first electrician, basically said).

The new HVAC system they installed works great but the electrostatic air cleaner I purchased from them as an add on requires in order the filter through them I have called for weeks and weeks maybe 6 weeks now and no one can get me the filters I need no one from ‘Parts department’ ever calls me back I would say buyer be ware

DO NOT USE THIS COMPANY!!! Within one year Del Air went from a 5 star review to a one star review. I had an appointment scheduled for Saturday Aug 12 as AC was not cooling. (83 degrees in my home) - Tech came out - worked on issue, but did NOT solve the problem. I contacted Del Air at 8:30 pm on Aug 12 to ask for a tech to come back out on Monday Aug 14. An afternoon appointment was scheduled. Del Air was a NO show. I contacted Del Air the evening of Aug 14th to see what had happened. An email was sent to management (Scott). Scott called me Aug 15 to apologize and assure me someone would be out on Tuesday. Tuesday was a NO show. No phone call No technician…. I called back on Aug 15 at 8:30 and cancelled any appointment they might have had scheduled. I have contacted a different AC company and will keep you posted.

Air Conditioning system for the home was not cooling. Home 5 years old. Called for service. They did not show for the first 2 appointments. Then did leak detector test and charged 330 saying parts would be in touch for repairs. We are now 5 calls in over the last 7 days for parts to call back to finish a repair on an AC unit with no resolution. Cannot recommend them for any service.