DelairReviews of delair.com

We have been long-time customers for 20+ years, and the quality of service is horrible. Getting a hold of an actual representative instead of AI is challenging. The customer service regarding technicians is disappointing. We have the maintenance plan and maintain it each year. Every other visit, a sales rep tags along, trying to scare us into purchasing a new product or needing a new unit. Last six-month maintenance was completed in May 2026, and not even a month later, our unit was leaking water and going into the bedroom. We called Del Air, who came out and said that because it's not dripping right at that moment, they flushed the line and said it was okay. Not even an hour later, the unit is leaking. The tech acted as if he didn't want to be there and did the bare minimum.

I feel like I have been scammed/ fraud committed by Del Air and I've tried to contact them multiple times to get this corrected however, they never return my phone calls. On 8/28/25 Del Air came to my house to sell me a new air conditioner. They sold me a Lennox Elite because I was supposed to get FREE 10 year maintenance, 10 year labor and 10 year parts worth up to $5000 in savings. The sales person told me they had a special on finance it at 7.9%. He told me the total for the ac unit and the new hot water tank would be $26k and I needed to put down a 2k deposit. This is where everything starts to go wrong. He got on the phone with Service Finance and he told me I didn't qualify for the 7.9% finance that they are approving me at 9.9%. I wasn't happy because I do have good credit considering I just bought this house last year and put down over 80%. Anyways I agreed to the 9.9%. I gave them a check for 2k thinking my balance would be 24k. I never saw anything in writing but had to sign a blank tablet to get my air conditioner. I asked about the paperwork and he said I would get everything in the mail in a couple of weeks and they do everything over the internet now. I received my first bill in September and it didn't look correct. I had to call Del Air and tell them I never received my paperwork. I finally got my paperwork by email on 10/6/25. At which time I noticed they were charging me incorrectly on my interest rate. Service finance is and has been charging me 10.9% that my paperwork says. 9.9%. I also saw the price was originally 28k+ and not 26k+. I also notice they charged me $3500 for warranty and Maintenance that was supposed to be free with getting the better air conditioner. I have called Del Air in November a few times in January and February. Now this month I get an automated service and can't even talk to a person. No supervisor has called me back. I contacted Service Finance by phone and email on 2/9/26. I sent them all the documents stating they are charging me incorrectly. Del and Service Finance refuse to correct anything.

This was one of the most frustrating and unprofessional service experiences I’ve ever had. Del-Air AC & Plumbing sent out two different technicians on separate days, and not only did they fail to fix the issue, they couldn’t even agree on what was wrong. The first technician left no notes, couldn’t locate basic system information, and clearly didn’t know how to handle a unit their own company installed. That’s a serious breakdown in both training and internal communication. Management involvement was just as ineffective. Alex, who identified himself as a supervisor or manager, added zero value. Instead of taking ownership or resolving the situation, he simply had someone call the technician to question him in real time. It felt disorganized, reactive, and completely lacking leadership. The second visit was even worse. The technician contacted the manufacturer using the wrong serial number, which caused confusion about the warranty status and wasted even more time. He also prematurely diagnosed a failed compressor without properly testing it first. That’s not just sloppy, it’s misleading and could have led to unnecessary and expensive repairs. What’s truly alarming is the carelessness during the repair attempt. After finally opening the unit and doing the testing he should have done from the start, he reassembled it incorrectly to the point where the fan blades nearly cut into the wire harness. That’s not just incompetence, that’s a safety hazard. Amanda, the supervisor who was sent out, was the only person who showed any level of professionalism. She was attentive and tried to keep things on track, but even she couldn’t salvage the situation or provide a resolution. It felt like she was there to babysit a technician who clearly shouldn’t have been working independently. At this point, I have zero confidence in Del-Air’s ability to diagnose or repair even basic issues. Between the lack of communication, inconsistent diagnostics, poor workmanship, and potential safety risks, this company does not meet even the most basic standards of service. Avoid Del-Air at all costs. This was a complete waste of time and a deeply disappointing experience.

I had this company install 2 new AC units. The original install was a disaster, and they had to come back 3 times to even get them working. They never closed out the permit, and now after an inspection, there are multiple issues before the permit can be closed. I had an appointment from 8-12 on 2/19, they never showed or never called. I called to verify they were coming 5 times throughout the day. Now, someone was supposed to come today, 2/20 between 1-5, and now I got a text saying they won't come because they are taking care of their "priority customers". After being missed multiple times, and spending a fortune on 2 new units, I should be a priority. I called and sat on hold for 40 minutes until they hung up on me. When calling their main office, the agent says "there is nothing I can do". I have asked for a manager to call me, multiple times, but they never do. This company is horrible, stay away!

I’ve gotten 12 texts messages for a 4-6pm slotted time. It’s now 7:50 pm and he’s supposed still not on his way. This is the 3rd time they have been this late.. I called and ask to speak to a manager and was told they would have one call me in 1-3 days. The excuse why he’s still not here is there is another customer with a bigger problem..

Our a/c unit suddenly stopped working, so we called Delaire since we have a contract with them, as they have worked on our unit since our home was constructed less than 3 years ago. They sent technicians Gavin and Ronnie, who supposedly assessed the problem. They concluded that our drain line was clogged and showed us a photo of a system that appeared never to have been cleaned. Interestingly enough, my husband cleaned the line last week. In my opinion, the technicians just used the same photo of a clogged drain for every house they went to. They insisted the line needed to be cleaned, so $300 plus later, the system was working, but only for a very short time. The following day, it stopped working again, same problem. I called Delaire, and William S presented. It was immediately noted that the “float was not operating correctly.” This is the SAME float that the technicians (Gavin and Ronnie) the day before said was working (and that they put on my invoice). We were then advised by William S. that our unit needed a new “2 pole amp.” Then we were told by William S. that we needed a new capacitor. Almost $500 later, we thought our issues were addressed. We had growing concerns about the inconsistencies among the three Delaire technicians (Gavin, Ronnie, and William S.). I decided to call another A/C company to evaluate the Delaire job. With that being said, our A/C unit does NOT run on a two pole switch…Delaire LIE! When I called Delaire, I was told this is the “terminology that they use.” - DELAIRE LIE! The capacitor was NOT installed correctly-DELAIRE LIE AS WILLIAM S. SAID IT WAS INSTALLED. It was left hanging, and it would have caused irreversible damage. William S. left brackets and bolts on the outside of the condenser. Our new A/C company properly installed the capacitor. The sole thing that Delaire technicians Ronnie, Gavin, and William S. did was babble to us in a/c technical jargon/bs. IMO, It was as though they had been trained to BS customers and scam them. I will never, ever allow Delaire onto my property again. My goal in writing this review is to expose Delaire’s unethical practices, which I believe constitute a scam, as well as their technicians who tow the line by screwing customers.

Disappointing is an understatement. We interview multiple vendors selected these guys and when a Manual J report was required for install things fell apart. They simply did not respond to MANY calls after saying they were working on it. We ended going with someone esle AFTER two weeks. If they did not want to generate or unable to create the report simply say so and we would have moved on. Don't say yes we sign agreement and then NOTHING

7-27-25 T have been a loyal customer of Dei-Air since 2007 when I built my home. Had always had reliable & well priced service ; until now : on 7-11-25 had a new Hvac system installed . It was supposed to the 14.7 seer &came with 10 yr. parts, labor,& maintenance $12,243 . About 10 days later I received the permits & a certificate of product rating :also Lake County office of building services from Del-Air in the mail. On this paper work it states the unit is 14.3 seer. It only has 1 yr. labor & maintenance . Supposed to be $ 9.203 this is not the one i ordered . Thats over $3000 difference I paid over $12,000 . When the installers were here I had asked the installation supervisor what seer is this unit & "he said he didn't know". I said you don't know ;come on now! Thought that was strange; now I guess I know why? Have repeatedly called Del-Air & told over & over. They have reached out to the Supervisor & Adam the salesman ; & they will get back with me in a few hours. haven't been called back yet! I also called Adam the salesman on my own personally several times. He's ghost also. I would like to hear from Del-Air & get this resolved.