Charles P.
Buyer Beware
Horrible service, ordered a jacket from this clothing store that was shipped more than a week after it was purchased. I received no update or shipping information, then they used a logistics partner "GoBolt" that delivered and dropped off the package to the front of my building at 10PM (left outside on a New York City street) not in my lobby or at my apt door. Needless to say the package was stolen. When I reached out to their customer service it was clear that neither companies wanted to take accountability for their errors. I paid for a product that was never received, horrible experience; making sure to never purchase from this site again.
Response from DekayedclothingJul 8, 2025
We're genuinely sorry for the experience you had and completely understand your frustration. Your order should have been handled with far more care, and we deeply regret that it wasn't. While we rely on third-party logistics like GoBolt to handle delivery, we take full responsibility for the overall customer experience. Leaving a package unattended late at night in a city environment is absolutely not acceptable, and we’re working on improving our delivery protocols to prevent situations like this. Please reach out to us at [email protected] with your order number so we can review your case again. We want to make this right and ensure you’re not left without a resolution. Your feedback helps us do better, and we truly appreciate you bringing this to our attention.