Gamma
Do not buy!
Do not buy! Garbage. I bought 5 pair hoping to keep a pair in each car and in each room with a tv. But they are cheaply made and would not adjust enough to help my vision. I returned the 5 pair of glasses within 30 days with the RMA# written on the outside of package. I never saw the sentence on return instructions to send the tracking number too via email. My husband fell and broke his back later that same day and I spent the next several weeks at the hospital. When I realized I had not received a refund I called them and was told they only track returns with the USPS tracking number…which I did not realize needed to be sent and must have discarded from my pocket during my daily visits to the hospital. Deefocus told me they do not record the packages or RMA #’s upon return to their facility and only track the return from the tracking number. They advised me to contact the post office to try and retrieve the tracking number. Yup, like trying to find a needle in a haystack! I am still waiting on USPS response to see if there is any way to provide me with the tracking number. I’ve kept Deefocus apprised of my efforts and lack of success with post office. I find it fishy they have no process to receive the returns in their warehouse. Why issue an RMA#? I have been communicating with “Rose” but she said without the tracking number they will not honor my request. I sent her a pic from my home security camera of the package as I walked out the door headed for post office. Same white plastic bag glasses had arrived in! I offered to send a copy of my husband’s hospital admission info as proof of my extenuating circumstances. Please save yourself the grief and do not buy from Deefocus.