DecrumReviews of decrum.com

Response from DecrumMar 13, 2026

Hi Zohre, We’re sorry to hear about your recent experience and appreciate your feedback. At Decrum, we are fully committed to customer satisfaction, and we want to assure you that our support team is always available to assist via live chat and email. We pride ourselves on providing a seamless shopping experience, and we offer free delivery on all orders, fully covering any additional charges related to overseas shipping due to stock availability. Your satisfaction is everything to us. We’ve already assigned your case to our customer service expert, Moses Michael, who will be reaching out to you shortly to provide a resolution that aligns with your needs. Thank you for giving us the opportunity to resolve this matter, and we look forward to restoring your confidence in our brand. Regards, Team Decrum

Response from DecrumMar 12, 2026

Hi Amy, We sincerely regret to learn about the experience you described and the inconvenience this situation has caused you. Please allow us to address your concern and provide some clarification. At our store, we are fully committed to product authenticity and quality. All of our jackets are crafted from 100% genuine lambskin leather, and we do not manufacture or sell vinyl or synthetic alternatives. Your feedback is extremely important to us, and we take such concerns very seriously. We would also like to reassure you that we offer both exchanges and returns for a refund, depending on the customer’s preference and the situation. Our goal is always to provide a fair and satisfactory resolution. To ensure your case receives the attention it deserves, your matter has been personally assigned to our dedicated Manager, Mr. Moses Michael. He has already reached out to you via email with the best possible resolution available and will remain in direct contact with you until your concern is fully resolved to your satisfaction and expectations. We truly value your feedback, as it helps us improve our service and customer experience. Please be assured that your case is being handled with priority, and we are committed to making this right for you. Regards, Team Decrum