Andie
Refusing to refund full amount in return of goods
It seems this company is not happy with my review (please see below) and keeps contacting me by email, bordering on harassment !! Subsequently changed to 2 stars - blocked !! Ordered a leather jacket, was beautiful quality but not my size or fit, so I returned it as stated in their instruction video, packaging as original and took photos of this. Sent it signed for next day. It was literally unpacked, tried on, repacked and reboxed immediately. They are stating they there is a mark in the jacket and are reducing my refund my £50. I am 100% confident that there wasn’t any issues or mark in the jacket in return - they sent photos which are grainy and in no way confirm any defects or marks on the arm as stated. I have asked for further proof of the mark but this has been ignored. I would most definitely avoid this company - I’m so unhappy about this, would not recommend at all ! If I could leave no stars I would, there is also no option in their social media sites to leave reviews and comments are only views by them? Will not be purchasing again from this company or their sister company Angel Jackets. Update to above Company has emailed me a number of times and resolved the refund issue. I have now received a full refund, this doesn’t excuse the initial treatment I experienced but I do appreciate the matter being resolved. The company is obviously very focused on getting good reviews. I cannot give 4 or 5 stars but have updated due to the issue now being resolved.
Response from DecrumApr 16, 2026
Hi Andie, Thank you for bringing this matter to our attention, and please accept our sincere apologies for the experience you’ve had. We take every concern very seriously, especially when it relates to returns and product condition. An investigation into your case has already been initiated under the direct supervision of our Customer Support Manager, Mr. Moses Michael, who has also reached out to you via email and will remain personally involved until your concern is fully resolved to your satisfaction. We truly understand your frustration and want to assure you that we value both your time and your money. Our goal has always been to provide fair, transparent, and customer-focused service at every step. Please rest assured that your case is being handled with priority, and we are committed to reaching a resolution that reflects our standards and your expectations. Thank you for your patience and understanding. Warm regards, Team Decrum