DECENT CANDLESReviews of decentcandle.com

It's been a month since I placed my order and haven't received an update. I've tried emailing them, but I haven't received any response. By the look of it, I'm far from the only one.

Their orders never ship and their customer service never gets back to you. Companies like these are exactly why I always use a credit card with excellent fraud protection when I buy online. I had a refund within 48 hours of my dispute.

I bought a candle in October. It's currently December 5 and no update on my order. Sent multiple emails with no response. I'm legit wondering if I got scammed and looking into doing a chargeback. $40 for a candle too. Ridiculous company.

if i could rate a zero, i would. never buy from this company. bought a candle september 15, 2024. waited until october 10th to email about any updates such as shipping, estimated shipping times, etc, or if i should request a refund. zero response, no traffic at all. emailed again on october 15, one month after purchase, requesting a refund. no traffic, had to dispute the charge with my bank to receive money back. then, on december 2nd, around three months after purchase, i get an email that my order was shipped out. however, it has been so long that the tracking number is invalid or just incorrect. three months of silence and then shipping? terrible customer service for a candle i can get better quality at yankee. never buying from again, i recommend no one else purchase either.

If I could leave 0 stars I would. We waited a month after ordering with no confirmation. Emailed for a follow up with no response. Reached out twice via instagram and were finally met with a nasty response after asking if we should dispute the charge with the bank. I get that the attitude is part of their brand but customer service like that is not how you get a repeat purchase. I don’t care how good they smell when we get them, we will not be ordering again.

I see many people have the same issue as me. They sure took my money quick but still haven't sent what I ordered and it's been over a week! I'm about to call the BBB on them! I would give 0 stars if I could.

Like most everyone here I also have waited over a month for my order. I sent a couple emails to inquire about it with zero response. So today I decided to send a message via messenger to them asking what the deal was and if they didn't respond/resolve the issue I was going to report them for fraud. I got a colorful response as seems their norm for communicating (don't really care) I told them frustratingly to ship it anyway. They told me they cancelled the order and suck a fat one, then immediately blocked me from messaging them and accessing their facebook page. tl;dr: stay the f away from these fools.

Did not ship or respond to emails. I'm out 40 bucks