one stop shop for all kinds of indian and pakistani traditional jewellery, primarily in HYDERABADI and punjabi jadau jewellery along with kundan and polki jewellery . we offer jewelry in silver too.
deccanjewelry.com (deccanjewelry.com) has 217 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
deccanjewelry.com
Category
Jewelry & Watches
Location
LEVITTOWN, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
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The green plastic beads are not semi precious at all but made out of plastic. Please change your description of it being semi precious stones.
Response from deccanjewelry.comAug 14, 2025
Hello amberin ! Thank you for the review . We don’t use plastic . Our products are true to what we have described .
We have been always using quartz as a replacement of emerald beads . That is why the description of semi precious . We will take the cost of replacement if you can break one of the beads and see yourself whether they are really plastic or not .
I have always made sure of quality being as described and will stick to maintain the quality that I have provided always .
If you would like replacement kindly email us
Thanks
Asmat
TR
Tahira R.
It was supposed to be gold plated
It was supposed to be gold plated
But half of it is just eroded with no shine on top
Very disappointing
SA
Shahid A.
Very poor delivery service …
I informed your customer service through online chat that I'm traveling on December-4 and was assured that the order will be delivered by December-4 but actual delivery was made on December-6. This was a gift I had to take with me. Now the package will be sitting outside my door for more than six weeks.
Response from deccanjewelry.comDec 8, 2024
Dear Shahida,
Thank you for your feedback. For the benefit of future customers, I’d like to address the details of your experience.
You placed your order on Saturday, November 23, for our traditional Jadavi in green, which was clearly stated in the title as “Ships in 1 Week.” Your order was scheduled to ship on Monday, December 2, well within the timeline promised. However, on December 1, you informed us of your unexpected travel plans for December 4.
Although you selected free USPS First Class shipping (which does not guarantee delivery within 2 days), we upgraded your shipping to UPS Ground at our own expense to accommodate your request. Please note that this upgrade was done as a courtesy, despite no prior communication about your travel timeline.
It’s also important to recognize that your order was processed during the Thanksgiving holiday period, which we worked through to ensure timely shipment. The package was delivered on Thursday, December 5. While we strive to meet every customer’s expectations, we cannot be held accountable for last-minute travel plans that were not communicated when the order was placed.
For future orders, we strongly recommend informing us of any specific delivery requirements prior to placing your order, especially during busy holiday seasons. This ensures that we can meet your expectations without unnecessary confusion.
Thank you for your understanding, and we hope this clarifies the situation.
Best regards,
RI
Richa
Cheap-looking imitation jewellery
I was looking for good-quality, classy imitation jewellery. Unfortunately, this "kundan" imitation ring I bought looks very cheap.
Response from deccanjewelry.comDec 8, 2024
Hello Richa ,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we did not meet your expectations.
At Deccan Jewelry, we strive to ensure every customer is delighted with their purchase, and your concerns are very important to us. Could you please share more details about your issue by reaching out to us at [email protected]
This will help us better understand the situation and work on a resolution.
Your satisfaction is our priority, and we are committed to addressing your concerns promptly. We hope to regain your trust and look forward to making this right.
Warm regards,
JS
Javeria S.
So far customer service has not been…
So far customer service has not been great. I emailed twice asking for an update about my order. They told me it would take 3 weeks from the date of purchase. They failed to provide any time window. Their response to my emails was not satisfactory. I would have responded more professionally and told my customer in a more empathetic tone that the order will go out as soon as possible and that we value your business. None of that was said to me. In fact I needed the teeka for an event. Not only will I not get it in time for the event but they lost a future customer and potential customers because had the product been nice it would have garnered attention and would have been a great way to promote their business.
Response from deccanjewelry.comSep 19, 2024
Thank you for the review javeria .
I replied twice in the email that the product you purchased is a made to order item and it will take three weeks .
The title clearly mentioned it’s not ready with us . What we make are hand made jewelry and it takes time to make them . We don’t mass produce stuff , one piece at one time is our store policy to maintain quality and uniqueness .
You asked for a tracking number , our reply was the item is still in making and unfortunately I cannot provide tracking to you till it shipped . Regarding making time it was mentioned as 3 weeks in our email conversation as well
We do value business provided by our customers ,which is why we never made a false promise of shipping it out early as we know that this product will take time .
Thanks
NB
Nb
Really poor quality jewelry online said…
Really poor quality jewelry online said it had meenakari at the back but no in reality small stones with no finishing
Response from deccanjewelry.comJun 13, 2024
Thank you for your reply redha . You are completely changing your statement here as you were clearly a case of buyer remorse . you were stating in messages that you paid a lot to the contrary we keep our prices very customer friendly.
Firstly our Liza set is Polki style and not Kundan . You were expecting it to be moissanite which was clearly misconception from your side .
We have not mentioned any where about meenakari on our description for this particular set .
You contacted us citing that the jewelry is not as per your liking and you paid a lot , we offered you store credit to which you never replied till date since March . We are still open to offer you store credit once the jewelry is returned .
Thanks
Team Deccan jewelry
MD
Mirjam D.
Broken jewelry, missing necklace tassel, slow shipping time
I ordered 2 pieces, one said ready to ship and the other ‘4 weeks to ship’. 4 weeks would just be within my time frame before a wedding. I presumed the ready to ship item would reach before that, but I didn’t see anything for several weeks. When I enquired, I was informed after a few days that it would be shipped soon. When it wasn’t shipped on the promised day, I said I would file a claim with my credit card. The items arrived 1 and 2 days before leaving for said wedding. But one of the necklace pieces did not come with the tassel chord, so I cannot use it. It is very disappointing, because the piece itself is nice. I will not be ordering from this store again.
Update: I ended up taking a chain from another necklace I already had to fix the missing tassel, but that's not an ideal solution. The other piece I ordered broke in half before one of the wedding events, causing me to scramble for another solution. I have emailed them several times about the missing tassel and broken item. I received one email saying they always ship with a tassel. No reply about the broken necklace, despite two reminders. Stay away from this company!
FJ
Farial J.
Customer service
Customer service
Response from deccanjewelry.comMay 25, 2023
Thank you for taking time to provide your feedback farial.
Since the moment you placed order you have been comparing prices with Indian vendors and harassing us over messages . To all our customers this lady is a jewelry vendor by herself and is trying to mess our reputation . Anyone who needs proof kindly message us .
