Andy L.
My product never arrived
My product never arrived

DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Andy L.
My product never arrived
Stasi U.
I PURCHASED FROM DECANTX WHAT I THOUGHT WAS A SIMPLE SPRAY. THEY ARE DECEAVING PEOPLE BECAUSE THE BOTTLE i got wasn't a simple. I'VE GOTTEN SIMPLES FROM OTER COMPANIES AND THE WERE WAY BIGGER IN SIZE. SO I WILL NOT BE ORDERING FROM DEANTVX AGAIN
Carlos E.
Nunca llegó dice que la entrega y nada trash,trash 🗑️🗑️🗑️ son unos ladrones
David H.
I put in an order. And it’s been a week and it has never shipped. Other fragrances have come and I have spoken with customer service usually before. But when I call no one answers. When I email them. No one responds. I never got my order that came last week and they don’t want to cancel or refund my money. Much less even try to resolve the issue. Terrible customer service and experience so far with them.
Michal
I am really disappointed and annoyed. I order a unisex, clean,fresh scent. I clicked on the largest sample shape; ( 5 ml.) and for 28.79 I received only the smallest of samplest's a real shame, because I really like the scent and would love more so I can wear it during this hot summer that we're all having.
Ciano L.
I purchased my decant nearly a week ago. It still has not arrived. Like how long will this take. Cmon
First T.
Sending multiple samples in the same color atomizers (I bought many so had to have some overlaps) without labels is ridiculous. Your competitors don’t do that. It’s malpractice.
Bryan B.
It took more than 2 weeks sense I had placed my order and it still hasn't arrived or been shipped .