DecantXReviews of decantx.com

paid for expedited shipping, not realizing the order would take 3 full business days to fill before a shipping label was even created, another day before package pick up, then the expedited shipping. entire process actually took a full week. contacted decantx, was told they'd try harder.

Variety of scents is amazing but shipment takes a long time used to be very quick I don’t know what happened.

While the scents were good, both refillable atomizers I received were severely lackluster in performance. Both did not work correctly upon receipt and sometimes just shoot a stream of the Eau de Parfums I ordered. While the scents are great, I recommend getting a refillable atomizer elsewhere.

Fragrances leaked

Shipment has been stuck in NJ for days with no update

The fragrance I ordered was Out of Stock when they went to fill my order. They reached out and offered a refund or to allow me to select a replacement. I selected a replacement. When it arrived it was not what I selected. This was the 2nd time in less than a month I received a fragrance I did not select.

I did eventually get what I ordered…after nearly 2 full weeks of waiting. They printed a shipping label quickly and then the package clearly sat there for quite some time. On the plus side, their customer service team (Anna) responded quickly to my emails, but still a very frustrating shopping experience. Most other decant businesses ship within a few days of ordering.

Ordered over a week ago and package hasn't even shipped off yet according to tracking🤷🏾‍♂️