DecalsReviews of decals.com

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your order and our customer service left you frustrated. We understand how disappointing it can be when changes to an order, pricing, or production timing don't align with your expectations. Our goal is always to communicate clearly throughout the ordering process and work with our customers to find a fair resolution when questions or concerns arise. We appreciate your feedback and are continually working to improve our communication, ordering process, and overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your order didn't meet your expectations and that your experience with our customer service left you disappointed. We understand how frustrating it is when a custom product doesn't arrive or perform as expected. Our goal is to produce high-quality decals and provide helpful, respectful customer service throughout the ordering process, so we're sorry that your experience did not reflect those standards. We appreciate you taking the time to share your experience. Feedback like yours helps us continue improving our products, processes, and overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your order and the resolution process left you disappointed. We appreciate you recognizing Paige's efforts to clarify your order before production. Our team works hard to communicate with customers and verify artwork details to help ensure the finished product meets expectations, so we're sorry that your overall experience did not reflect the level of service we strive to provide. We appreciate your feedback and are continually working to improve our communication, quality, and overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the ordering process was frustrating. To produce the highest-quality decals, some artwork requires additional preparation before it can be printed properly. Rather than printing a product that may not meet our quality standards, our team will contact customers when artwork adjustments or vectorization are needed before production begins. We understand that learning about additional artwork requirements after placing an order can be frustrating, and we appreciate your feedback. Comments like yours help us identify opportunities to better communicate our artwork requirements and any associated services during the ordering process. Thank you again for your feedback. We're continually working to improve both our ordering experience and the service we provide.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're glad to hear your order arrived on time and without damage, but we're sorry that other aspects of your experience left you disappointed. We understand how frustrating it can be when there are misunderstandings regarding artwork preparation, ownership, or licensing. We appreciate your comments, as feedback like yours helps us identify opportunities to better communicate our artwork services and policies during the ordering process. We're also sorry to hear that you weren't satisfied with the finished decals. Our goal is to provide quality products that meet our customers' expectations, and it's disappointing to hear that your experience fell short. Thank you again for your feedback. We're continually working to improve both our products and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the decal you received didn't meet your expectations and that your experience with our customer service left you disappointed. We understand how frustrating it is when a product doesn't look the way you expected, especially for a custom order. Our goal is to provide quality products along with helpful, respectful customer service, and we're sorry that your experience did not reflect those standards. We appreciate your feedback and are continually working to improve both our products and the service we provide.