DecalsReviews of decals.com

Response from DecalsJul 9, 2026

We're sorry to hear that you were disappointed with your experience. At Decals.com, we strive to provide quality products, transparent communication, and responsive customer service for every customer, so it's concerning to hear that you left with this impression. Although your review doesn't include details about your order, we'd genuinely appreciate the opportunity to learn more about what happened. If you're willing, please contact our customer support team with your order information so we can review your experience and determine whether there's anything we can do to help. We value all customer feedback and are continually working to improve our products, processes, and overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the colors of your decals didn't meet your expectations and that you found the resolution process frustrating. We understand how disappointing it is when a finished product doesn't look the way you anticipated, and we regret that your experience with our communication and return process left you feeling dissatisfied. Although some time has passed since your order, we'd still welcome the opportunity to review your experience. If you're willing, please contact our customer support team with your order information so we can take another look at your case and determine whether there's anything further we can do to help. We appreciate your feedback and use comments like yours to continually improve both our products and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your order and the communication surrounding it left you frustrated. With custom products, our goal is always to confirm order details before production so that the finished product matches our customer's expectations. We regret that, in this case, you felt there was confusion regarding the dimensions and that our efforts to resolve the situation did not meet your expectations. While custom products are generally not eligible for refunds once production has begun, our team does work with customers to find reasonable solutions when concerns arise, including reviewing each situation individually. We're sorry that the resolution offered did not leave you satisfied. Although some time has passed since your order, we'd still welcome the opportunity to review your experience. If you're willing, please contact our customer support team with your order information so we can take another look at your case. We appreciate your feedback and are always looking for ways to improve our communication and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the printed photo magnet didn't meet your expectations and that the resolution we offered left you disappointed. We understand how frustrating it is when a finished product doesn't turn out as expected, especially when it's a personalized item. Our goal is always to produce high-quality products and work with customers to find a fair resolution when concerns arise, so we're sorry your experience didn't reflect that. While this order was placed some time ago, we'd still appreciate the opportunity to review what happened. If you're willing, please contact our customer support team with your order information so we can take another look at your experience. Thank you again for your feedback. We value every customer's input and are continually working to improve both our products and the service we provide.

Response from DecalsJul 9, 2026

We're sorry to hear that your experience with Decals.com didn't meet your expectations. Providing quality products and responsive customer service is very important to us, so it's disappointing to hear that you felt your concerns weren't resolved. We always strive to work with our customers to find a fair solution when issues arise, and we're sorry that wasn't your impression. Thank you for taking the time to share your feedback. We value every customer's input and are continually working to improve both our products and our customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your order and our customer service did not meet your expectations. We strive to provide clear shipping options during the ordering process and understand how frustrating it can be when shipping costs or delivery expectations don't align with what you anticipated. Shipping rates and available delivery methods can vary depending on factors such as destination, package size, and the shipping service selected. We appreciate your feedback and are continually working to improve both our ordering experience and the service we provide.

Response from DecalsJul 9, 2026

Thank you for bringing this to our attention. We're sorry to hear about the experience you've described. We've been unable to locate an order matching the order number included in your review, so we're concerned there may be an error or that additional information is needed to identify your order. If your purchase was with Decals.com, we'd be happy to investigate this for you. Please contact our customer support team with your order number, the email address used to place the order, or any additional details so we can look into the status of your order and assist you. We appreciate the opportunity to help and hope to hear from you soon.