Micheri C.
Proceed with Caution
The sign-up went smoothly. Austin was incredible with everything and was very helpful. When I decided to cancel my service, I got a call from one of the managers that wanted to know why I wanted to cancel the service. I explained to him that it was my decision and honestly I did not feel like explaining to him on why I wanted to cancel and that I just wanted to be done with the conversation, with a due respect. He proceeded to say “oh they prepped you really good, they are good salesmen”. I told him that was very rude to say and that at the end of the day it was my decision to make anyway. He didn’t even know what my alternative was or what I wanted to do, so just making assumptions, being argumentative and rude behind someone’s decision to cancel their program is a very big red flag for me. The only reason I gave them two stars is because of Austin. Another thing that I did not like too much is that you can’t include every account in this program that you have. I was still left with having to pay for some cards out of pocket due to them not being accepted into the program. Any advice I would give anyone is to proceed with caution. Taking care of your debt is already a stressful situation and as consumers, we deserve to do business with companies that are understanding and not mocking you or trying to be argumentative when you request to cancel their service. At the end of the day, this doesn’t have anything to do with them so make the decision that works for you.