Debt Consultants GroupReviews of debtconsultantsgroup.com

Response from Debt Consultants GroupSep 17, 2025

We sincerely apologize for any complications that arose following the settlement of your account and submission to your lenders. Upon reviewing the situation, we discovered that the fax number originally provided was incorrect, which likely contributed to delays on the lender’s end. Once you supplied the correct number, we promptly updated our records and resubmitted the necessary documentation. At that point, the account should have been successfully released. We understand how frustrating this situation can be, but your financial institution makes its own decisions regarding freezing your account. However, we also noted a flag on your account indicating that a scheduled payment was missed, which may have caused you to fall behind. We’re here to help clarify any remaining concerns and work toward a resolution.

Response from Debt Consultants GroupSep 3, 2025

Hello Tia, After carefully reviewing your case, it shows that you agreed to the settlement amount and timeframe but may have misunderstood some crucial information when you contacted DCG. I would be happy to get on a follow up call to talk through your concerns, now that everything has been settled. Thank you

Response from Debt Consultants GroupJul 22, 2025

Hello Kortni, Thank you for sharing your feedback and bringing your concern to our attention. At Debt Consultants Group, we take consumer concerns seriously and are fully committed to complying with all telemarketing and privacy regulations, including the Telephone Consumer Protection Act (TCPA) and the National Do Not Call (DNC) Registry. We want to assure you that it is never our policy to contact individuals without prior consent. We sincerely regret any inconvenience you've experienced and understand how frustrating unwanted calls or messages can be. Please know that we maintain strict internal protocols to prevent this type of issue and continuously monitor for any misuse of our company’s name or systems by third parties, which unfortunately can occur in today’s digital environment. To help us investigate this matter thoroughly, we kindly ask that you contact our support team directly with any additional information you can provide. This will allow us to determine whether any unauthorized activity has taken place and take the proper steps to rectify the situation. We truly value your privacy and appreciate the opportunity to address your concerns. Sincerely, The Debt Consultants Group Team

Response from Debt Consultants GroupJul 8, 2025

Thank you for sharing your feedback. At Debt Consultants Group, we take all concerns seriously and are committed to upholding the highest standards of compliance with all telemarketing and privacy regulations. We want to clarify that it is not our company’s policy to contact individuals without their consent, nor do we disregard opt-out requests. Our team follows strict internal guidelines designed to respect consumer preferences and adhere to all applicable laws, including the TSR and DNC regulations. If you believe you have received communications from our company in error, we encourage you to contact us directly with more information so we can investigate thoroughly. Please note that, unfortunately, there are instances where third parties or competitors may attempt to misuse our name or reputation. We are actively monitoring for such activity and take these matters very seriously. We appreciate your bringing this to our attention and assure you that we are committed to transparency and protecting your privacy. If you have any further details or would like us to review your situation, please reach out to our support team so we can address your concerns promptly.

Response from Debt Consultants GroupJun 17, 2025

Hi Mike, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Respecting your time and privacy is very important to us. To process your request to be removed from our contact list, please provide your full name. We will promptly and permanently remove your information from our database. If you receive any further communications from us after this, please let us know immediately so we can resolve the issue. We regret your negative experience and appreciate your patience as we work to make things right.

Response from Debt Consultants GroupApr 16, 2025

Hi Nicole, We’re truly sorry to hear about your experience and how you’re feeling — that’s never the outcome we want for any of our clients. Your feedback is important, and we take it seriously. We go above and beyond to provide great service to all our clients, as we did for you. Regards DCG Team