Fernanda D.
They were not clear about their 10.9% fee
I called the number Debt Clear USA provided through my email after an online application and I talked with an Americor specialist. She said that I had a great credit score and would be a better option for me to have a personal loan instead of a debt relief program. She collected my information and she was evasive when I tried to understand better their work or if I needed to pay some extra fee for their help. When she transferred me to another person that checked my information again, then I received an email with a contract of their consultation service and agreement of their fee. It was a 10.9% fee on the top of the total amount I needed to quit my debt, which was an extra $2,834 over my $26,000 total debt. It is a lot for a person that is having a hardship with a divorce process and wanted help to relieve a debt, not make extra debt on this program. I just wanted to let you guys know it was not a good experience for me. If the Americor specialist was clear since the beginning with their fee, I would not waste my or her time over the phone. Supposedly, it should relieve and not increase my debt.
Response from Debt Clear USAAug 5, 2026
Thank you for sharing your feedback. We understand the importance of having a clear understanding of the program before making a decision. During enrollment, there is a significant amount of information reviewed, including program details, fees, and expectations. These details are provided during the enrollment process and included within the agreements clients receive for review and signature. We also encourage all clients to carefully review their signed enrollment documents and take advantage of our Welcome Webinar, which provides additional information about the program, including fees. We regret that you did not feel fully informed about the process. We appreciate your feedback, as it helps us continue improving the client experience and ensuring expectations are clearly communicated throughout enrollment.