Userid
4 days of silence!
After four days from my order, they are not answering my emails, nor answering the phone. I've paid almost 2k for an item I don't even know when/if they are going to ship!
Response from Deals All YearJun 8, 2023
We would like to clarify that we take customer orders seriously and strive to provide prompt and efficient service. Upon receiving the customer complaint, we conducted a thorough investigation by checking our system and reaching out to the relevant departments. However, we were unable to locate any email correspondence from the customer, despite our best efforts. We did find a customer that opened up a case that was similar to this review. In an attempt to resolve the issue, we made several attempts to contact the customer via phone and email, but unfortunately did not receive a response. We decided to refund the order in full. We believe this demonstrates our commitment to customer satisfaction, as evidenced by the positive reviews we have received. We understand that there are always two sides to every story, and we appreciate our customers perspective. However, we suspect that this incident may be an isolated case or possibly a malicious attempt by a competitor to tarnish our reputation. We value all of our customers feedback and take it seriously. We remain committed to providing exceptional service to all our customers. Thank you for your understanding. Deals All Year