DbackdropDbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.
Dbackdrop (dbackdrop.com) has 404 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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G.K
The shipping took longer than what t said. The quality for that price is not worth it. NO customer service, and cannot return the item... FRAUD!!
Response from DbackdropAug 2, 2025
I am very sorry that I have caused you so many problems and inconvenience. We contacted you and will solve it soon.
Sharon O.
Ordered item and paid extra for 3-5 business day arrival. Item arrived three days past the promised arrival time and by then the event it was ordered for had already occurred. Reached out to inquire into how to return and was met with zero further communication until this survey.
Response from DbackdropMay 19, 2025
I am very sorry that I have caused you so many problems and inconvenience. But we didn't receive any email, we contacted you, and will solve it soon
McKell, SoJo Choral A.
Beware! Misleading ad! I paid $45 I thought for a macrame wall hanging. What came was the fabric photograph of one. Included in the product packaging there was a written statement defending that they don’t accept returns! I’m an experienced online shopper, I read their the description carefully. I feel like the product ad was purposefully misleading. I’m reporting them to Consumer Protection ASAP.
Response from DbackdropApr 3, 2025
I am so sorry for making you unsatisfied and unhappy. We explain our material clearly on our site. We contacted you and will solve it soon
Babette Schwob P.
Sehr schlechte Qualität! Nie wieder!
Response from DbackdropMar 10, 2025
Es tut mir sehr leid, dass ich Ihnen so viele Probleme und Unannehmlichkeiten bereitet habe. Wenn Sie Fragen haben, senden Sie uns bitte eine E-Mail, wir werden sie lösen. Und überprüfen Sie bitte Ihre E-Mail-Adresse, wir haben Sie kontaktiert
Natalie P.
I purchased two backdrops, one I paid extra to have the backdrop express shipped within 3-5 working days and it arrived four days late, making it unusable for what I had planned. I have been trying to return it for a refund and they offered me 20% refund to just keep it rather than refunding the full amount. The second backdrop arrived and the cross pocket was so small that it doesn’t fit standard P&D hardware. I had to go buy PVC pipe and jimmy rig it.
Response from DbackdropFeb 6, 2025
I am so sorry for making you unsatisfied and unhappy.. We contacted you and will try our best to solve the issue for you. Please allow me to show my deep apology to you again.
Mike C.
We ordered a 10x20 which we got, but it is totally out of per portion. It’s like they took an 8x10 and blew it up to a 10 x 20. Totally unusable.
Response from DbackdropJan 6, 2025
Hello, I am very sorry that I have caused you so many problems and inconvenience. We contacted you and will solve it soon. Sorry for giving you an unhappy shopping experience. Lisa
Janet R.
Terrible service. They delivered to wrong address so the item was refused and no attempt to redeliver to us so the message I’ve got is they’re returning to sender. What an absolute farce! Would definitely not recommend this company. Total waste of time and money!
Rene C.
I still haven’t received my order, it hasn’t moved from the Illinois hub and I can’t get a response from anyone on when I will receive it. Not a good thing for a first time purchase.
Response from DbackdropOct 22, 2024
I am very sorry that I have caused you so many problems and inconvenience. The courier company informed us your parcel was returned due to the incorrect address. You new backdrop was in production, we will ship to you soon.
