DbackdropReviews of dbackdrop.com

The backdrop looks Beautiful on the website. However, is not the same as pictured upon receipt. I am very disappointed. The coloring is different, it looks VERY DARK! I ordered the backdrop for my organizations 15th Anniversary Holiday Party. I am returning the item when a suitable replacement is found. In my opinion, I feel the backdrop was completely misrepresented!

The backdrop I purchased had absolutely horrible coloring. The snow was gray and black with shadows, however, as advertised on the website the snow was white. I am not even given the option for a full refund after being completely disappointed. I will never purchase from here again.

Been 5 days after their "10-15 day shipping window" and still no backdrop and no idea when it's going to arrive, despite whats app messages saying "it's coming soon". I had to cancel my photoshoot due to it not being delivered when it said it would be, and no clear communication as to when - if ever - it's arriving. Edited 11/17: This company asked me to edit my review/take it down as the refund I asked for (and deserved as the backdrop never arrived) was finally processed. To be clear, I ordered on Oct 10th with a promised 10-15 day shipping confirmation. Despite two weeks of WhatsApp messages, repeated emails back and forth with customer service and lots of empty promises, four weeks after the original purchase date, was the order refund given, on Nov 11th. I'm not removing this review due to the delay, but because of the chasing that they made me do: I was repeatedly sent links to the tracking that didn't work, phone numbers to the courier that were literally out-of-service, and time lines that were seemingly made up, a promise for a refund if "it wasn't there in 2 days" to then backtrack and say they'd make another one for me, etc. Long story short, my time is worth more than a backdrop, I would be fine waiting a month if that's how long they stated it would take, but I cannot stand the gaslighting. So be aware that you may get what you ordered, or you may not, hopefully your experience is better than mine. Good luck ya'll!

I was pleased with product. Shipping a total disaster! Did not get till 3 days after event. It sat in one place 4 days, waiting details???? No eta given, AT ALL! Could not get any response from you or shipping company. Will never use your company again!

If I could give 0 stars I would. This was a very misleading advertisement of a product. A scam some could say. One would most certainly be under the impression that they were receiving an actual macrame backdrop, however, what was received was essentially a microfiber shower curtain with a picture of a macrame backdrop on it. Of course since it was “custom order”, as you specify what size backdrop you want, they typically don’t refund. I was at least able to get a partial refund, but still can’t believe I got scammed out of $55.

Never recieved. Poor communication. Email only. Would have liked to speak with human.

Extremely Dissatisfied With My Order Experience I would never order from this company again. I placed a rush order on August 20 for a backdrop, clearly noting that I had an event and needed the item within 6–8 days. That was the reason I paid for a rush order. Today is September 10, and I still have not received my order. My event has already passed, and the item is now useless to me. This experience has been extremely disappointing, and I am not a happy customer at all.

Unfortunately is one Star because there’s no zero stars. I had purchased backdrop before, same address, same name. I never received my backdrop because they THEY put the wrong name and the wrong address. No backdrop send to me, no money back.