DbackdropReviews of dbackdrop.com

quality backdrop but shipping took a while to Philadelphia

I have to admit, I didn’t know much about photography backdrops before I ordered one. They are blurry. And I was reading, after I received mine, that the reason they’re blurry, is so the people getting photographed are in focus because the background is just that, a background. Kind of like a cinematic thing. Once I understood that, from a distance the backdrop was lovely, except it was darker than the website picture. I was looking for more of a white background. And not educating myself prior to purchase, I was disappointed at first. (I am making a snowman village in my living room, and I wanted a white snowy background) Since I didn’t want to return it, I doctored it with some white fabric paint and turned the “brownish” snow glistening with a special 3D glitter I have. Now, I love it! I purchased a 10’x6.5’ background. The fabric is super soft!!! Now that I know, I will be careful what I look at when I purchase again. Blue skies are very blue. Night skies are very dark even with Christmas lights strung across in the backdrop. Snow covered trees and pathways can look brownish, pinkish, yellowed, blue or grey. So depending on what the use of the backdrop is for, think of the colors you want to bring out and go with that. Us, (infrequent users of backdrops), holiday decorators, need to educate before a purchase of a backdrop when they are at the size I purchased. But, I do really like it now for my purpose since I got it to the colors I wanted. Would I buy again, yes!

Quality products, excellent customer service!

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly purchased a color that was slightly darker but it doesn't look darker on my computer. I would have thought Backdrop.com would have picked up on my error since they knew I was ordering this extra fabric to match the original purchase. Finally this latest three feet is 6 inches too long and drapes the floor where the rest of the backdrop doesn't. I am still happy. The darker shade is my cute reminder that this order was an adventure.

The backdrop arrived very quick.

I love the backdrop! The fabric looks to hold up well, and wrinkles fall out. If necessary, mist with water while hanging. Shipping takes a while so you need to plan ahead. (unlike me) Very pleased and will buy from again. One note, Dbackdrops, you need to put your logo on the backdrop. I have many other backdrops and want to remember that particular one belongs to you.

This company gets 4.5 stars only because the website interface was a bit clunky. I ended up purchasing my order twice because I couldn’t tell whether my first order went through. That said, the quality of my product and the online representation were stellar! The order was shipped quickly and arrived in great condition. I ordered another backdrop from another company several days ago. I’m still waiting for it to ship. From now on, I’ll just get my backdrops from DBackdrop. I know the quality of the work and the effort I’ll get with customer service. I highly recommend!

Update: DBackdrop has offered to fully refund the purchase price. So we are whole now. I’m grateful that the company made good on this issue. I ordered a 15 x 20" sweep and it arrived with banding all across the whole thing. Totally unusable! They finally agreed to send a replacement IF I removed my review. I did and the new one came in exactly like the first one. They don't seem to know what they are doing and can't make a quality product. They've ruined two of my high-end sessions now!