Dazzling CleaningReviews of dazzlingcleaning.com

I decided to try this service, which only matches with local cleaning agents, and I should have known better. I decided I didn't like the type of service after my first clean. I decided to cancel knowing the terms said I would have to pay my first cleaning in full less my money I paid ($19). I was then charged the $49 monthly fee (fine) and another $168!?? They proceeded to tell me it was the cleaning fee plus a platform fee of $30 plus processing and taxes. My invoice showed the fee of $25/hr plus a $5 platform fee plus processing and taxes for a total of $93.00 which was what I would have paid if not for the $19 voucher first time cleaning. I don't know how they made up a $25/hour extra platform fee and can't show me anywhere this is written. They kept referencing their email, which is just their reply to me. This is $49/mo plus about $60 for the clean (1 bed/1 bath). You can easily find someone on your own for $110 to do your clean. This is a horrible ripoff and I already filed a dispute with my bank. I am willing and I told their service dept that paying the $93 less the $19 is exactly what I expected. I am frustrated and fine with the quick grab of the $49. However, they got the $90 bump on the deal and that is not acceptable. You can see my invoice should have been $93.36 Invoice for Job #3830018 Job Status Completed Date Wed Mar 15, 2023 11AM Price Breakdown before voucher $75 cleaning price ( $20/hr Norma Suazo's rate + $5/hr Dazzling Cleaning platform fee ) x 3 hrs + $11.25 processing fee (15%)  + $7.12 sales tax (8.25%) - Discounted Voucher Hours -3 hrs You saved $93.36 From their email reply: As previously mentioned, ForeverClean memberships can be cancelled at any time, but cancelling before 6 paid months (September 15, 2023) resulted in your first cleaning (on March 15, 2023) being charged at full price ($168.53) and it is non-refundable. The $168 is the difference between your 1st cleaning at the full standard price of $187.53 (($25 cleaner + $30 platform)/hr x 3 hrs + 5% txn fee + 8.25% sales tax), reduced by any discounted amounts you already paid for the appointment -$19 (voucher).

SCAM!!! My appointment was at 11:30 am the girl got there at 2:30 pm but had to leave by 4:30 pm. I understand but i still paid for 4hr. No number to call. The number to call is not available. I never enroll for a membership. But it states if i cancel my membership i will pay a penalty. Also I pay for 4hr and the lady was only able to do 2hr. Still got charged for 3hr.

If I could rate this company a zero I would. Signed up for the service. The first person did not show last minute, they finally rescheduled me after 3 attempts, was at my house for 6 hours and did not clean 75% of my house that is only 2000 square feet. The next cleaner that they matched me with was a no call, no show. I cancelled my service and then they continued to charge me under different company names, then finally charged me a $250 cancellation fee. There is a class action lawsuit. Do not use.

I would not recommend using this company. After the initial promo, the numbers don't exactly go in your favor. Here's a breakdown of the math for you. Granted, numbers will vary on your area but this is the gist of what's going on with their business model: Dazzling Cleaning charges $50/mo + $10/cleaning "processing fee". Now there is a 6 month minimum in their promo. I can cancel now, but I'll be charged $150 (full price for the 1st cleaning back in January) - Or - keep the membership till July, and pay $200 (next 4 months) without ANY cleanings. In summary, I would be paying $300 in monthly fees, $60 in "processing fees" (1 cleaning per month), and $516 in 3 hour cleaning fees (6). In total it's $876 for 6 cleanings or $146 per cleaning. That's nearly $50/hour for cleaning! Saying they have cleaners for $18/hr or $19/cleaning is grossly misleading the public. I will say that our cleaner was *pretty* good, until this most recent time: she did clog our kitchen sink (the side without the garbage disposal, I mean c'mon) and her vacuum ran so hot our carpet smelt burnt (like the glue came up in spots). All in all I would not use this company unless you want to essentially pay $50/hour for cleaning if you only need 1 or 2 cleanings per month.

This is a real review: They suggested a male cleaner. I was a bit concerned but I thought man are strong I’m sure he’ll clean better than a woman. The guy literally laughed at me when I told him about the laundry which was a service I asked for so paid for. I spent the rest of the time waiting for him to leave . From then he sounded like a criminal in my house that I wanted to get rid of. I tipped him 20 still and he left a semi clean house not looking neither smelling different. I had to finish up. The more annoying fact is that once you want to cancel those robotic emails that they call customer service starts playing games to keep you pay . So sneaky I had the experience with Justfab before and I know the technique. Though I don’t care now I have an email so if another dime is charged, I’m blocking from the bank !!! Scammers it’s just a simple service (cleaning) that I don’t know how they found a way to mess it up! Better find someone nice and who you trust to come work in your home not scammers !!!!

I was scheduled for 9-1, then got a text saying the company double booked and she can't make it till 1pm. 1pm came and went and after 2 I get a message she's on the way. Last month the guy was 2hrs late. I've had enough. they say you get what you pay for.

Would give zero if possible. I had a first time cleaning, advertised as $19 for 3 hours. It was for a basic cleaning which is supposed to include exterior surfaces of cabinets, appliances, sinks, counters, floors, dusting. I scheduled for 8:30 am arrival. The cleaner assigned tried, the day of, to change my time to 10 am by contacting me at 8 am. I told them that wasn’t ok as I had to leave by noon and it was for 3 hours of service. When she arrived, at 9 am, I asked her to do just the kitchen counters, the stove top, clean the cabinet doors, the bathroom counter, the toilet and the floors all over. I significantly reduced what I was supposed to get as I wanted focus on the two rooms. Instead, she spent 2 hours doing the counters, sinks, toilet and stove top. She then spent an hour cleaning the inside of my appliances (not very dirty at all, so what took so long is beyond me) and never got to the cabinet doors or floors. I was left with a bunch of stuff I had to do myself. Whatever, I thought, I only paid $19. Except before I could go in and say “no I don’t want a membership,” I discovered they had charged me for the membership before the cleaner even started for the day. I decided to try someone else in two weeks to see if it was worth it. But it auto scheduled me for a day I didn’t want. I spent a week attempting to reschedule and their site wasn’t working. By the time I got it to work, someone had been assigned to my appointment. I rescheduled on the site and specifically said to send who was available. Then the abuse and harrassing texts from their staff began. They blew up my phone telling me how I did it wrong and I have to call her first and cancel and cancel in my end or she will get docked. I explained that I used their system and rescheduled and couldn’t cancel at this point as the original time was gone. She continued to yell at me about how she “didn’t have time for this” and insisted I call their office and fix it. And that if I didn't do it, she wasn't going to cancel and I would just have no one show up and it wasn't her problem. Except there is no contact info and their chat service does nothing. Literally, you click on it and it does nothing at all. Had to pay $169 to cancel + $49 plan + $19 to get very little done and When I sent in a complaint, I was told "You cancelled before 6 months of services, so you have to pay all of it in full." So despite hours of abuse at the hands of one of their employees, the most they would offer me is "We will talk to her" and here's a $10 off coupon for your next appointment. Please continue to enjoy our services for the next two weeks." Enjoy what exactly? Substandard work, hours late arrivals and abuse by their staff? I paid hundreds of dollars to be treated like garbage.

NEVER NEVER EVER use these scammers!!! My cleaner was an hour late, didn’t do any work, and charged me for 3 extra hours never approved. The company refused to compensate and were atrociously rude. Disgusting service and ethos!!!