Dazzling CleaningReviews of dazzlingcleaning.com

Scam company. They charge you double and triple for what is advertised. I ended up paying about $250 for 3 hours of cleaning!!!!

BEWARE!!!!! This company has an F rating with the BBB! Terrible cleaners!! The first cleaner didn't bring a mop or broom or vacuum. Cleaned the floors with a rag and her foot. Didn't even clean the bathroom and it is only a 650 sq foot condo. They charge you $49 a month and you have to stay with them for 6 months. That's in addition to the $80 the cleaner charges for 3 hours. The next cleaner didn't even dust and billed me for 3 hours two months in a row and only stayed for 1 1/2 hours. This company is a JOKE. It is cheaper and better quality to just pay a reputable cleaner $30 or $40 an hour and know the job will be done right.

This has been the worst experience i've ever had with a company. Not only are fees extremely high, they force you to take a 6 month contract that you can't get out of despite bad service, cleaners don't show up, etc... i could go on forever. The icing on the cake is since i couldn't cancel this expensive membership, i decided i would at least change my billing information. Didn't matter because they still charge my old card and its creating a whole list of other issues for me on top of this. No phone number to call either so just have to waste time emailing and waiting around for responses.

I set up a 1x clean as a surprise for my sister last year. This entire year has been a nightmare. They locked her into 6 month contract, you can’t contact anyone, cleaners don't show up and you have to pay anyway. 1 time cleaner had an emergency and asked my sister to cancel, Julie said "you, the cleaner have to cancel or reschedule otherwise I have to pay". The cleaner impute that my sister canceled and charged her anyway. They will not accept phone calls to clear up problems. And the don't respond to emails. This month they charged my cc for a service that neither my sister or I scheduled or used. I finally have to get fraud involved and change my cc. They are crooks! Horrible business practices! STAY AWAY AND KEEP YOUR SANITY!

This company is a sham. I cancelled the membership on March 12 but had one more cleaning scheduled in March I that was covered. Then I got an email that I had a cleaning coming up in April 4. I checked and my membership fee had come out of my account on Mar 5. So I assumed the April 4 cleaning was still part of the membership. I was moving out of state so I adjusted the cleaning to be a move out cleaning and requested 7 hrs. I was then charged a service fee of $30/hour because my membership was only valid through April 3. I wasn’t aware that cancellation of the membership doesn’t automatically cancel the recurring service. Maybe customer service could have mentioned/explained that when they followed up with me about the cancellation. When I reached out after the cleaning to explain the situation, I asked if they could be reasonable and meet me halfway on refunding the service fee. $520 and $210 of it was service fees! They gave me a credit on the account that was closed but refused to refund my credit card even though I explained I would be living in an area that their service wasn’t available. On top of that the cleaner was at my home for less than 3 hours. She said she brought help so she could complete the work faster, but she hadn’t cleaned the bathrooms at all or any of the extra things I requested. Overall I think their customer service is unreasonable and many of the cleaners (at least in the LA area) are abysmal. I tried 6 different cleaners in 10 months. They were all so terrible (except for 1) that didn’t even schedule cleanings for 3 of the months. I wouldn’t recommend this service to anyone.

This is a complete scam. They trick you into thinking you’re getting a $19 initial cleaning, when in reality they apparently have buried in the fine print they are signing up for a $49 a month “membership.“ The Attorney General and FTC need to shut this company down. Do not give this company your credit card information. Even when you tell the representatives that call you following the initial cleaning, you do not want any more cleanings, they continue to bill you at the $49 per month. Horrible horrible company.

Dazzling clean is a scam. They lock you into 6 months and pair you with cleaners that may or may not show up. If you as the customer cancel after 24 hours you will be charged, but if the cleaner cancels on the same day without notice nothing happens. They apologized for the cancellation and said they would book me a priority clean, but failed to tell me that they were going to charge me an extra $60 to book mine as “priority.” The cleaners are real hard working people but the company is a scam. You can’t get a hold of customer service and if you agree to involve Dazzling clean - you have to agree to whatever decision they reach.

Horrible customer service. Cleaners cancel same date and time they are scheduled. No shows. Leaves early. Brings kids. Ridiculous. Don’t make the same mistake I did. Below when asks dates for your review, it gives you only one date to make, mine was the whole 6 months