daywolfsports.comReviews of daywolfsports.com

Amazon service. Thanks,

Quality Communications from Day Wolf

Gloves fit well and heated as described. My husband uses them for hiking in the mountains on cold days.

These gloves are exactly what I need when the temperature gets really low. The instructions are clear, it's nicely packaged. I got several messages from the company as the gloves were packed and shipped and they were delivered on time.

I was sent the wrong pair, and my emails asking them to fix the mistake have been ignored. I will not order from this company again, and I will be sure to tell everyone I know not to deal with them.

After I waited 2 weeks for the gloves to arrive, one glove only lasted an hour or so and the XS size was too big for my wife’s hands when other gloves sized XS or even S fit her fine. The 20 day return period was almost up by the time I received them so I started email the customer support for return instructions. It took several days and repeated emails to get a response. It turns out they appear to have come from China although it appeared that I was purchasing them from a US based store. They will not provide return shipping labels and said that I would have to pay return shipping or I could accept a partial refund and keep them but did not provide a shipping address to assess the shipping cost or the amount of the partial refund option to compare which would cost more or less. I emailed asking for the details and will see how long the second response takes and how long it takes to get refunded if I am ever able to return them. Very bad experience so far and I ordered them 3 weeks ago and knew within the same day they arrived that they had performance and size issues. Hopefully one day I will get back some of the money I spent on these gloves but I am not overly optimistic or enthusiastic about this company or the product

Package was never received. Day Wolf Sports has done nothing to resolve the issue, other than provide me with the tracking number (without carrier information) and deny any responsibility. After I figured out the carrier and tracked delivery to the wrong address, Day Wolf Sports still denied it was their error and told me to take it up with the carrier. Since I'm not the shipper, I have spent considerable, frustrating time getting information from the carrier, ultimately confirming Day Wolf Sports put the wrong address on the Shipping Label. Errors happen. The job of customer service is to figure out the issue and resolve it for the customer. Day Wolf Sports customer service is impotent. The customer is left to do all the work to figure out the problem while Day Wolf Sports denies, deflects, and stalls. To-date, I have yet to receive my order or a refund. Definitely not a satisfying or trustworthy organization to do business with.

Glove did not keep my hands warm or dry. They were fully charged and by mile 10 on my bike ride, my hands were cold. There was some rain on the ride and my hands were wet and cold by the end. The company has not been responsive to our request to return the product. DON"T PURCHASE!