anderson I.
Used daypass in Cancun and was scammed…
Used daypass in Cancun and was scammed payed for a booking contacted the resort and they told us that no booking was made they don't do day pass
Response from Daypass.comDec 25, 2025
Hi Anderson, thank you for reaching out and giving us the chance to review this. Quick update: we received your email at [email protected] and confirmed your reservation was valid. The confusion came from the hotel call center, they thought you were asking about a direct day pass booking, but their call center only handles room reservations (they don’t sell day passes). Since you ended up making other plans, we processed a full refund of your $10.90 USD deposit today. We also sent you a 15% off coupon for a future booking as a goodwill gesture. We’re sorry again for the stress this caused, and we appreciate you contacting us so we could resolve it quickly. Happy Holidays :D



