daypass.com is a global marketplace for booking daytime experiences at hotels and lifestyle venues without the need for an overnight stay.Through our platform, customers can discover and reserve day passes, pool access, beach clubs, spa experiences, day rooms, cabanas, dining packages, wellness activities and other curated experiences.We work with hotels and venues in destinations around the world, helping them make their facilities available to local residents and travelers during the day. Our team supports customers throughout the booking process, from reservation assistance to date changes and any questions that may arise before their visit.At daypass.com, our goal is to make premium hotel experiences more accessible, convenient and easy to book.
Daypass.com (daypass.com) has 49 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
daypass.com
Category
Malls & Marketplaces
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Me robaron, envié todas las evidencias
Por parte del banco en el que el cargo fue aplicado y llegó a ellos sin ningún problema,
Pagué un pasadía para Nickelodeon con mis hijas y robaron $2.521.824 pesos colombianos, en lo que hice reclamación y seguimiento constante enviando certificado y movimiento bancario y siempre salieron con que no se les veía reflejado aún teniendo todas las evidencias del banco, no me devolvieron mi dinero salí robada
Response from Daypass.comJul 23, 2026
Hola, Manuela:
Lamentamos mucho la preocupación y la frustración que esta situación te ocasionó.
Al inicio no pudimos localizar la transacción porque los datos de la tarjeta que recibimos no coincidían con el pago. En cuanto nos compartiste el comprobante con la terminación correcta, pudimos identificar la operación y procesamos el reembolso correspondiente.
Actualmente, el reembolso ya fue emitido de nuestra parte y estamos a la espera de que tu banco lo refleje, ya que este proceso puede tomar algunos días dependiendo de la entidad bancaria. Seguiremos en contacto contigo hasta confirmar que el importe haya sido acreditado correctamente.
AB
Angela B.
Make an informed decision
I booked a day pass through this service at a place called Tan Resort Marina and Villa. It was advertised as fabulous with a 9/10 rating, pictures showed a 5-star hotel, and Google Maps reviews were positive. Unfortunately, the day we booked turned out to be rainy. When we tried to contact the day pass service and the hotel, no one answered. Luckily we had a car, so we drove over to ask what to do in that situation. The receptionist was very nice and explained we could return on another date without any problem.
Before leaving, we decided to look around — and what a disappointment. The hotel facilities looked very run down. There is no beach access, only one small pool with limited seating, and when we stepped into the restaurant, there was a strong smell of chlorine in the air. I would not stay at this place even if it were free, let alone for $80 per person.
I contacted the day pass service and sent pictures of what we saw. They responded promptly, apologized, and said they would resolve the issue. I asked to switch to another resort we had already visited and liked — same price — so I assumed transferring the $36 deposit would be straightforward. They initially agreed, but after days of waiting, and with only two days left before our departure, they refused the switch and would not reimburse the reservation fee, telling us to resolve it directly with the hotel.
We actually tried to do them a favor by flagging that the resort was misrepresented and should not be rated above 3 stars, so future guests wouldn’t be disappointed. Despite that, we were left with no solution and out of pocket.
A few things to be aware of: the rainy-day policy is difficult to use unless you have a car to drive back and forth. There is also no protection if the facilities are misrepresented — even if you are deeply unhappy, you will lose your deposit. Book with that in mind.
For comparison, I had an excellent experience at Club Med near Punta Cana airport. It costs about $20 more but the facilities are fantastic and you deal directly with the resort, with no intermediary that can’t back up its promises. Hope this helps you decide whether to use this service.
Response from Daypass.comMar 16, 2026
Hi Angela,
Thank you for sharing your detailed feedback with us. We sincerely regret that the resort did not meet your expectations and that the rainy weather complicated your plans.
We would like to clarify how our service works regarding your points:
Role as an Intermediary: As stated in the Terms & Conditions accepted at checkout, Daypass.com acts as an intermediary. Each booking is a direct contract between the guest and the specific hotel. Because each hotel is an independent business, deposits are non-transferable between different properties. We simply do not have the technical or legal ability to "move" funds from one hotel to another.
Rainy Day Policy: These policies are set directly by the resorts. In this case, we are glad the hotel was flexible enough to offer you a new date, which is their standard way of resolving weather-related issues.
Property Representation: While guest opinions can vary, we take reports of poor maintenance very seriously. We have already contacted the management at Tan Resort to audit the discrepancies you mentioned between their photos and the current state of their facilities. Your feedback is essential for our quality control.
We apologize for the frustration this caused during your final days of vacation. We are constantly reviewing our partners to ensure they deliver the 5-star experience our users expect.
Best regards,
The Daypass.com Team
LV
Leslie V.
Reservé en el hotel Ana & Jose en…
Reservé en el hotel Ana & Jose en Tulum, y me encantó la experiencia. Lo recomiendo. El lugar muy bonito, la comida, las bebidas y el servicio excelente.
Response from Daypass.comMar 16, 2026
¡Muchas gracias por tu reseña, Leslie! Nos alegra muchísimo saber que disfrutaste tanto de tu experiencia en Ana & José Tulum.
Es genial leer que tanto el lugar como la comida, las bebidas y el servicio estuvieron a la altura de lo que buscabas. Nuestro objetivo es precisamente ese: que puedan disfrutar de lo mejor de cada hotel de forma sencilla.
¡Te esperamos pronto para tu próximo Day Pass!
Atentamente,
El equipo de Daypass.com
JD
Javier del H.
Estuvimos en 2 hoteles durante estas navidades...
Estuvimos en 2 hoteles durante estas navidades en Punta Cana, y todo bien. Tuvimos que contactar con el servicio de atención al cliente para aclarar una duda, y nos atendieron de forma muy eficaz. Plataforma recomendable.
Response from Daypass.comJan 5, 2026
Hola Javier, ¡gracias por tomarte el tiempo de dejarnos tu review! 😊
Nos da mucho gusto saber que tu experiencia fue buena. Aquí seguimos para cuando quieran repetir.
Un abrazo,
Equipo de daypass.com
AN
Administración Aurora P.
We got the best spot for the Beach
We got the best spot for the Beach!
The Service was amazing, they let us in with our dogs. And we had the best day!
Response from Daypass.comJan 5, 2026
Hi Aurora! Thank you so much for sharing this 🐶☀️
We’re really happy you had such a great beach day and even happier that your dogs could be part of it. Hope you’re back with us soon for another perfect spot by the sea!
Warmly,
Team daypass.com
LR
Labios R.
Mi experiencia con daypass fue…
Mi experiencia con daypass.com fue increíble, visitamos en el hotel Evana, y la comida fue deliciosa, pedí camarones empanizado y quedé fascinada, y las instalaciones muy bonitas.
El paisaje de el lago era hermoso, y relajante.
Me encantó mucho la visita
Además fue muy económico.
Comí unos camarones, un smothie y un postre por 500.
Super recomendable ✨✨✨
Response from Daypass.comJan 5, 2026
¡Qué gusto leer esto! 😍✨
Gracias por compartir tu experiencia en Evana! se antojan cañón esos camarones empanizados. Nos encanta saber que disfrutaste la comida, las instalaciones y sobre todo ese paisaje del lago para desconectar y relajarte.
¡Te esperamos pronto para tu próxima escapada!
Equipo daypass.com
AP
Alonso P.
Tuvimos el mejor Daypass en un todo…
Tuvimos el mejor Daypass en un todo incluido, la reservación fue rápida y sencilla, y los hoteles que manejan son increíbles
Response from Daypass.comJan 5, 2026
Hola Alonso, ¡muchas gracias por tu review! 🙌
Nos da gusto saber que tuvieron un día increíble en el todo incluido y que la reservación fue rápida y sencilla. Aquí estamos para el próximo daypass cuando se les antoje repetir.
Saludos,
Equipo daypass.com
AP
Aline P.
Excelente experiência
Excelente experiência, obtive suporte necessário, muito atenciosos, recomendo à todos!
Response from Daypass.comDec 30, 2025
Olá! Muito obrigado pela sua avaliação e por compartilhar sua experiência. Ficamos muito felizes em saber que você recebeu o suporte necessário e que nossa equipe foi atenciosa. Isso significa muito pra gente. E um carinho especial para a Shakira também 💛🐶 Conte conosco sempre que precisar. — daypass.com
