Warakanya D.
Didn't find it useful, refund process was made difficult...
The purpose was to make analytics and reporting easier, however in my experience it was difficult to set up and it was lagging quite a lot. I had to refresh a lot. After not finding it useful, we proceeded to ask for a refund for our subscriptions because we felt like it was not up to par with the price. However, they declined our request, even after we explained our situation. The whole process was made to be difficult and they also took a long time to reply. Oct 20: We emailed customer support team to look into our case and refund our subscriptions Oct 23: NO REPLY! I had to follow up and emailed them again and still didn't receive a reply for 2 more days Oct 25: Got a reply (Looked automatic to me), saying they were reviewing my case Oct 26: Followed up again if there's any update Oct 30: No reply again, so we emailed them again to ask for updates only for them to reply denying our request.