Frankie M.
this company is missleading me to…
this company is missleading me to subscribe their service for couple months, i never used any service in the period, and they still charging me, and rejected the refund.

Databox is an AI-powered business intelligence and analytics platform for teams that need clear, trusted answers fast. It helps growing companies and agencies move from dashboards to decisions by connecting directly to the tools they already use, standardizing metrics, and making performance easier to understand in the moment.With Databox, teams can ask real business questions in plain language, get quick answers with visual context and explanation, and take action without managing complex pipelines, warehouses, or analyst-gated workflows. More than 20,000 growing businesses and agencies use Databox to align teams, save time, and inform predictable growth. Databox is SOC 2 certified, so your data stays secure and your team can move fast with confidence.
Databox (databox.com) has 25 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
25 approved reviews, newest moderated first
Frankie M.
this company is missleading me to subscribe their service for couple months, i never used any service in the period, and they still charging me, and rejected the refund.
S
Databox Is one of the best dashboards I've found, after years of working as an analytics consultant. The team, Katerina and others, are the best for support. Love it!
Juan Carlos Martínez C.
This tool really boost your management productivity and on top of that the customer service is world class. I have been able to taylor this tool to exactly my needs.
Ty B.
Horrible customer service and billing. They ended up trying to steal my money. They sold me on things they didn’t have and won’t refund my Money. Go with another provider
Kodulehe H.
Dogshit customer service. Cancelled last day of subscription and they billed me for another month. Went into call and they said "nothing we could do, you just gotta pay for another month" eventhough i didnt use it and didnt want to use it for another month.
Alexander M.
Terrible service and program. Overpaying massively for a program, that doesn't deliver and doesn't work intuitively. When asking customer service for a refund, they don't reply. When asking them to pause your membership, same deal. So I just wasted +1000 USD on this.
Response from DataboxApr 23, 2025
Hi Alexander, sorry that you’ve had a disappointing experience. We provide all prospective customers the opportunity to setup and evaluate the Databox software before purchasing to ensure we meet their technical requirements and confirm they can use the product as intended to reach their goals. In your particular case, we outlined what was and wasn’t available during the sales process including alternative solutions to tracking certain metrics and assistance with syncing and creating some of those metrics at no cost.
Hidde
Very expensive for what you get. Simple dashboards and very hard to customize. Also no support either. Have never gotten the support I need. Sent several emails but no replies.
Kevin R.
I agree with the previous reviews. Been a customer for over 3 years and the idea is great but the amount of bugs and data not showing for no reason is crazy.