DAT Freight and AnalyticsReviews of dat.com

Save yourself the hassle of dealing with errors on their billing department not sending the invoice and charging you$62.52 every time shady way of doing bussiness . the AI customer Service will take a good Hour to get a Live agent on the line to just tell you lies about the account suspention they are after adding the fees to rip you off as much as they can .

antiquated software interface, doesn't flow, poor customer support, overpriced

We are a paying brokerage customer of DAT and have repeatedly reported what appears to be excessive duplicate posting by another brokerage. We have sent at least four complaints with screenshots and specific examples. DAT has told us they were “working with the carrier,” yet the activity has continued and increased. On 9/29 we documented 56 postings involving the same freight/lane group. On the morning of 9/30 we initially documented 52, and shortly afterward that number increased to 67. Multiple representatives of the same brokerage are posting repeated variations from surrounding origin cities to the same destinations. Our concern is not simply another brokerage’s behavior. Our concern is DAT’s apparent lack of enforcement and communication after repeated documented complaints. Paying customers should be able to expect consistent enforcement of load-board rules. If every brokerage posted the same freight dozens of times from surrounding cities, the board would quickly become unusable. We have asked DAT to escalate this internally and explain what action is being taken, but as of this review we have not received a meaningful resolution.

This is not a good LOAD Board for new Authority, I made so many phone calls to the brokers and was told. They don't work with new Authority, so why waste my money for this LOAD Board when is worthless. Really disappointed. And don't recommend it. Technically is only to view loads and pay money for something that won't work until the Authority is 6 months . No Thank you. My month subscription is in the trash. Avoid it,

Just saw this online : DAT Freight & Analytics Avoid hiring an outside dispatcher and easily truck dispatch from home with the DAT load board, the largest freight marketplace in the industry. What's going on with this discrimination ???!

We are a husband-and-wife operation. Just one driver. Working from our home while we try to start a large enough business to sustain our family. We worked with a representative from DAT to establish our authority back in October and November of 2024. The representative we connected with, Kerry Puff, was knowledgeable and informative, and she was beyond helpful in the first stage of the process. This is where the customer service completely fell off of the ledge. We were just a few weeks into being active, sitting at home in front of our computers, trying to familiarize ourselves with the load board, as we were brand new and not quite sure what we were looking at. We had not yet booked a load, as we were too new for anyone to work with us. We lost access to the load board randomly, and after waiting until the morning to be able to speak with someone, we were advised that we were banned from using their services permanently. The explanation was that they believed that we were using some sort of service to scan the load board. I'm assuming, based off of their explanation, that they were attempting to avoid fraudulent carriers from being able to access their services. We asked that the access to service be reviewed and offered to provide any proof necessary that we were not using any such service. Being that we established our authority directly through their services and were directly in communication with a representative of their company through the entire process, we believed that the review would be favorable and waited the allotted time. The representative that reached out to us had the least amount of professionalism that I've encountered in a long time. Her demeanor was downright nasty, and she was confidently incorrect in her assessment that we were operating fraudulently. Instead of reviewing the details, she seemed intent on attacking our personal character. If as much effort was put in to blocking actual fraudulent accounts, as it was to demean legitimate companies, their success rate in reducing fraud on the platform would be much higher. After researching for the past year and a half, I've realized this problem appears to be far too common. We've been successful in building our business through other platforms and are proud to say that we're currently looking at expanding our fleet. At this point, due to the lack of professionalism and common courtesy, I wouldn't do business with them if it was an option. There are far too many viable options if you are willing to put in the work.

I have been using DAT for the pas 6 years, the number of fake brokers and low-rate loads have been increasing, also the load board subscription has increased as well, I ran into a situation one of my dispatchers wrongfully used my account, so they blocked my account I reached out to them and they asked me a few question and forwarded the case to so called compliance team and it took them a few days i called and told me it might take a few weeks to review the case, like seriously i have to pay the service and wait for them to reactivate my account and cannot book anything on all those days i cannot log in. BAD management

I’ve been using DAT for several years, and over time, I’ve seen a noticeable decline in the number of available loads—especially as larger companies have begun launching their own load boards. While the quality and quantity of loads have decreased, the subscription price has increased at least twice in the last six years. The final straw for me came when I decided to cancel my account. Initially, the cancellation process appeared smooth. However, the next day, I was charged again. I assumed it was a simple oversight and that a quick phone call would resolve the issue. Unfortunately, that wasn’t the case. I was told the charge was for the previous month. This explanation doesn’t add up, as DAT operates on a prepaid model—you pay before gaining access to the load board. Their excuse was that because I paid via ACH instead of a credit card, my billing setup was “different.” That logic doesn’t sit right with me. It felt like a convenient excuse to avoid issuing a refund. This experience has left a bad impression. In my opinion, it's dishonest to take payment in advance and then later claim it was for prior usage—especially when the service model doesn’t support that claim. If I could give 0 stars, I would. I’m moving on, but I hope others are aware of these practices before signing on.