Andre M.
Unethical Business
We are a minority woman owned business that is being discriminated against by DAT Freight & Analytics. We have been loyal paying customers since our brokerage was formed. On 5/19 we were made aware that there was pending no pay complaints on our account and it would be suspended. We addressed the complaints and provided documentation the loads were paid. The account remained active. On 8/1 we our bond expired and was cancelled, 3 days later the bond was reactivated. DAT was contacted to resume service, but we were made aware that DAT would once again need all of the proof that the previous no pay complaints were paid. On Friday, 8/11 all of the documentation was sent to T from the compliance team at DAT. She assured us that she would review all of the information before the end of the day. At the end of business on Friday 8/11, T emailed stating due to being short staffed she did not complete the review. At this time we sent an email to multiple people at DAT requesting to speak with someone who could help us. We were connected to T W who is the head of the compliance department. Through multiple phone conversations and emails T was once again provided all of the payment details for the no pay complaints in question. This was very frustrating as we had provided the payment information multiple times. T advised that she would be the final decision maker in regards to our relationship with DAT. T advised that DAT takes no pay complaints very seriously and that if she did in fact reactivate our account, if there was another no pay complaint she would deactivate the account. Before the call ended T was asked some questions about brokerages who are currently in bankruptcy, but were still being allowed to operate on DAT even though thousands of carriers will not be paid, she became very angry and stated it was none of my business. T proceeded to decline our request to reactivate and DAT has not responded to emails. Unethical..
Response from DAT Freight and AnalyticsSep 28, 2023
We understand that the decision to terminate your services with DAT has been impactful to your business. As was reviewed with you back in August, your account was suspended several times due to several non payment complaints and reinstated once we confirmed resolution. When similar complaints were received in July and with our requirements of having an active broker authority on the account, we had to make the tough decision to close your account due to your history of complaints on our platform. At that time, your account requested a review of events and ultimately the same decision was made that we will not be able to turn your services back on. DAT takes a tough stance if customers fail to honor their commitments in terms of paying the people they are working with. We are sorry that this outcome could not be changed and wish you well on your future business endeavors.