DAT Freight and AnalyticsReviews of dat.com

Response from DAT Freight and AnalyticsJul 31, 2023

Hi George, we appreciate the feedback. We have some materials on operating costs that you may find useful: https://www.dat.com/solutions/trucking-cost-per-mile

Response from DAT Freight and AnalyticsMar 15, 2023

Hi Tyson, we appreciate your feedback and apologize for your frustrating experience. Despite your current impression, we do care about our customers and take the flaws you mentioned seriously. Please give us a call at 800.547.5417 to allow our experts to assist.

Response from DAT Freight and AnalyticsOct 7, 2022

Hi Cleo, Thank you for your feedback. The accuracy and fairness of credit scores is a top priority to us. We've trusted our partner Ansonia to report this information in a fair and unbiased fashion. While Ansonia does have their trusted and vetted sources for credit reporting, they do allow carriers and other vendors to report data. The Ansonia credit score along with reviews posted in the DAT Directory allow our customers to gauge the reputation of brokers posting to the board. If you have any specific concerns you would like to address, please contact us at [email protected]. We would be happy to answer any of your questions. (Update), We understand and appreciate your concern regarding this broker and have escalated this to our partner to further clarify. What we can say is that credit scores are typically recalibrated at the first of the month, which means that there can be delays when it comes to ongoing patterns of payments. Just as someone is not able to ask for specifics surrounding a personal credit score of another person, the same can be said in this case for this company and so we are sorry to say that we are unable to provide you with the data that is backing up this company. We do have a complaint process to handle bad brokers who are not paying carriers and if you have not received payment, we encourage you to report that to our compliance department. In the event that we have found there to be a trend in non-payments and the broker is unable to do right by their carriers, we may deem the appropriate action to remove them from service until all complaints are resolved. For this reason, we highly recommend that carriers report non-payment concerns to DAT once it has passed that 30 day period since invoiced, so that we can mediate the issue and decrease any risks there may be out there for our carriers. In the meantime, we genuinely understand what you are saying about our credit score partner and have provided your feedback and reasons behind it to the appropriate department. We may be able to help discuss this more in depth with you over the phone as well if you are interested. If you have any other specific questions for us, you can reach us here at [email protected]