ERH
Super bummed about this shopping…
Super bummed about this shopping experience. I originally ordered a Patou hat in small and was too small so I retuned it. It takes about 10-14 days for them to acknowledge the return since it’s in Europe and I’m in the US. Fine, makes sense. I opted for a store credit since it said it would be a quicker option. Went to repurchase the hat in another size with the help of one of their customer service reps on the phone helping me. Basically he had me buy yet another hat using my stored credit card and not my store credit. He said dont worry it will revert once the purchase is made. Needless to say i had to go back and forth for days trying to get someone to refund the purchase and buy it with the credit and then another couple weeks for my credit back to my card for the purchase I didn’t want to make. Every time I had to talk to a customer service reps, they had Indian accents. Nothing against Indians but I dont know why we can’t talk to someone who is actually at Darveys and not some outsourced person. Never again will I buy from them, I even deleted the app. 👎🏻
Response from DarveysMar 17, 2026
Dear Customer, We sincerely apologize for the inconvenience caused during your shopping experience. This is certainly not the level of service we aim to provide. We regret the confusion regarding the use of store credit and the delay in resolution. Your feedback has been noted and will be shared with our team to ensure better clarity going forward. Please be assured that all our representatives are trained to assist you effectively, and we truly value your feedback. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to serve you better in the future.