Darn Tough VermontDarn Tough Vermont Socks are purpose built premium merino wool socks made in Vermont, USA. Our socks are guaranteed for life to be the best fitting, most comfortable, and durable socks you'll own or we'll replace them.
Darn Tough Vermont (darntough.com) has 83 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 20 reviews with 1 star · Clear filters
Govind S.
Had ordered a total of 5 pairs of shocks, and delivery came all wet-shocks with terrible packaging for the product. Asked for a new pair of socks and returned the one received earlier, now after a month today, still waiting for my socks to arrive. UK customer service is terrible I believe.. They keep on 'getting in touch with their team' for weeks.. Why do you exit if can not deliver and answer the consumers?
Top D.
I've been contacted by Trustpilot, Darn Tough Sock want my personal info, including name, email and phone number, Trustpilot say that if I don't provide them, they will take my review down. If I don't provide my personal details to Darn Tough Socks, Trustpilot will remove a negative review. Hang on a minute, some people won't want to provide these details, and negative reviews will be removed. Does this not undermine the whole point of Trustpilot? So, the socks. I bought them in Ambleside, in January 2023, at a cost of over £20. I've had them for a few months and tried them out with my winter (leather Meindl) boots and summer (fabric Salamon) boots. They are a flat sock with little in the way of cushioning. They had a rough texture, I found that they rubbed against the ball of my foot after 3 to 4 miles. While I was in the Lake District I also bought a pair of Eskimo Sock from the Norwegian Shop in Keswick. They were £14 and perform a whole lot better. Darn Tough Socks, lack cushioning, are on the rough side and you can get better for less. I haven't done a long term wear test as I find them unwearable for any decent length of walk. In my original review I gave the item 3 stars, as I took into account all the positive reviews on Trustpilot and other forums. However, in hindsight, I've decide to base my review on personal experience only, and say that I regret buying the socks, that's twenty odd quid I'll never see again.
Response from Darn Tough VermontMay 10, 2023
Hi Top Dog, we would like to connect with you to understand your experience better and set you up with a thicker pair if you're open to it. If so, don't hesitate to contact us at [email protected]; we'll be happy to work out a solution with you!
dangding B.
It take forever to ship orders out and the customer service does not answer inquiries.
Response from Darn Tough VermontFeb 24, 2023
Hello - we are sorry to hear this and want to ensure you are taken care! We followed up with you separately for additional information so that we can investigate your experience further and make it right! Please reply at your earliest convenience. Thank you! - Darn Tough Vermont
dave
These lasted 2 months before hole appeared in the toe area, sent these back in November 2020 and i'm still waiting for them in April 2021? I have had socks for a £1 a pair that has lasted longer than these. PLEASE CAN YOU RETURN MY OVER PRICED SOCKS AT SOME POINT IN 2021?
