Darn Tough VermontReviews of darntough.com

I’ve been trying to return a pair of socks for 9 days now! Their computer system states that I’ve returned them but I haven’t and they agree with that however, they say they have to produce a manual returns label for me to return them and guess what …. I’m still waiting for it. Absolutely shocking customer service. Take days to respond to emails with nothing effective in any response. I will never ever purchase anything from them ever again and I will be advising many of my friends and shop owners not to stock them because of the awful customer service I’ve experienced. I’ve been an online shopper for 25 years and never once experienced such awful customer service!

Absolutely dreadful customer service! Not what you’d expect when you are purchasing premium products. Firstly no phone number. What kind of business doesn’t have a phone? I ordered some socks last Thursday 20/02/2025 evening at £27 a pack. About an hour later I decided to actually check how many came in a pack. I was horrified to find it was for a pack of 1 pair! I immediately emailed them to cancel the order, I received an automated response. No one got back to me and it’s now Tuesday and I have 2 pairs of socks I don’t want and a whole lot of inconvenience. I have emailed them again today and yet another automated response. My order number DTUK25532

These socks feel horrible on your feet - sliding in your shoes. I am used to all cotton. They felt so uncomfortable it made me question what they are made of. Oh it's Nylon. One of the worst materials for micro plastic pollution.

Socks only last around 3 months before getting holes. The warrant process is drawm out. You have to fill a form, get approval, then send photos of cut up pair of socks (even of only one has hole in). On the second time I did this I was made to feel like I was being dishonest. They even suggested I tried a thicker sock! Then when I've tried to redeem the refund points it says my payment cannot be verified. In my opinion you're much better off buying cheaper socks that will last just as long.

Bought a pair of the “Cool Max” no show socks. Within 10 mins of wearing them my foot were overheating and sweaty. Will definitely not be buying anymore pairs.

I ordered 2 pairs of socks. Was sent the wrong size and wrong type. I ordered from the uk so it’s going to be a bit of a pain to return them now. Socks feel pretty solid in fairness, just don’t expect them to get the order right first time.

Ordered three pairs, one arrived with holes and flaws so can't say their quality control is worth a penny. Second pair have lots of loose threads after one wear and look shabby already, third pair I hope I can return for refund. Spend a fortune on these but they ar not a patch on Bridgdale and the customer service is seriously wanting some attention.

Wonderful socks, but I got charged £114 by FedEx for customs charges and Darn Tough were unable to resolve this. I bought the 4 pairs of socks from the UK website, paying UK delivery charges, as a Christmas present. In late Jan I then got issued with a charge for unpaid customs charges by Fedex. Despite having tried multiple times and ways to get this repealed since then (and to do Darn Tough uk justice, they attempted to help), it was impossible, so I have ended up paying £114 to FedEx’s debt recovery agency as they would not respond to my emails themselves. While this may be have been partly a FedEx issue, Darn Tough were not set up properly to prevent this issue. I recommend avoiding buying the socks directly from the website and find a UK retailer. The quality of the socks themselves is terrific.