Danni & Toni CosmeticsReviews of dannitoni.com

Response from Danni & Toni CosmeticsSep 4, 2026

Hi, I wanted to let you know that your refund has now been processed. We have refunded the full amount of your order. Given your circumstances, we have also covered a portion of the shipping cost as a gesture of goodwill. I’m truly sorry again for the stress and frustration this situation caused you, especially while you are going through chemotherapy. I hope the refund helps ease some of the pressure you are currently under. I sincerely wish you the very best with your upcoming treatment and a smooth recovery. Please take good care of yourself. ❤️ Best regards, Danni & Toni Customer Care

Response from Danni & Toni CosmeticsAug 12, 2026

Thank you for sharing your feedback with us. We’re sorry to hear that the fit wasn’t right for your toenails. ❤️ We understand that nail shape and curvature can vary quite a bit, and we know how frustrating it can be when a strip doesn’t sit comfortably across the entire nail. We truly appreciate you bringing this to our attention, and we’ll be sharing your feedback with our product team as we continue improving our sizing and fit.

Response from Danni & Toni CosmeticsJun 12, 2026

Hi, Thank you for your feedback. We're sorry this was your experience. Since this was your second application and you followed the instructions, we'd genuinely like to understand what happened. This isn't a common issue we hear from customers, so we'd be happy to take a closer look and help troubleshoot. Our support team is always available if you'd like assistance. Thank you for giving our products a try. – Danni & Toni Customer Care

Response from Danni & Toni CosmeticsJun 12, 2026

Hi, Thank you for your feedback, and we’re sorry for the initial issue with your order. We’re glad we were able to resolve this for you, and we truly appreciate your patience while we worked on it. We take order accuracy very seriously and are always working to improve our fulfillment process to prevent situations like this. Thank you again for sharing your experience with us. – Danni & Toni Customer Care

Response from Danni & Toni CosmeticsJul 9, 2025

Dear, I sincerely apologize for the inconvenience you've experienced with your recent order. Please don't worry, we will try our best to solve the problem for you. Here are some tips on dropping, so you can check if you have any questions: 1.Please note that you should always wipe the surface of your natural nails with alcohol pads or sterilized cotton pads before applying. Our kits contain dry cotton pads which need to be dampened with living alcohol before use. 2.The edges of the gel nail sticker do not fit the surface of the nail completely. You can use the wooden stick inside the kit, which has a beveled end, or another tool to gently press along the edge of the nail sticker. The purpose of this is to press out the excess air and make it fit better to the nail surface. 3. Choose a size slightly smaller than your natural nails and leave a little distance between the base coat and the nail bed. This will prevent the edges from sticking to the skin during the procedure. 4.If the nails do not dry within 60 seconds, first check that the light is good. Again, bring your hand close to the light source and re-expose it to the light for 60 seconds. 5.If the UV lamp has not hardened after 60 seconds of exposure to the UV lamp after applying the Top Coat, we also recommend that you can bake for an additional 30 -60 seconds. This is due to the fact that everyone uses a different thickness of topcoat and if the Top Coat is thicker, it will take longer! 5.Do not expose to hot water or steam for 3 hours. Prolonged or repeated exposure to hot water or hot steam over a short period of time can damage the adhesive layer, and the it will most likely be damaged by the hot water or hot steam before it fully covers the nail, eventually leading to peeling. 6.Since gel nail stickers are designed for nail care and decoration, they are very soft. If the length of a gel nail sticker is longer than that of a natural nail sticker, firstly, the shape of the nail will be difficult to trim and the edges will wear off quickly; secondly, the gel nail sticker will not hold and will fall off quickly. This is because the softness of the gel nail sticker, beyond the natural nail is not well supported, it is difficult to harden. However, this is not a quality problem of the product itself, but because of the special properties of gel nails, we do not recommend customers to use them for extension. Our products are intended to decorate the nails on the basis of better nail protection. Here are two videos to help you more visually: https://www.youtube.com/shorts/UGCF6yO8uBA；https://www.youtube.com/watch?v=g3r0bUXl4yE

Response from Danni & Toni CosmeticsJul 9, 2025

We are very sorry for the inconvenience caused to you. You can contact our customer service email and we will resend it to you.