Danni & Toni Cosmetics Reviews | Read Customer Reviews of dannitoni.com

Danni & Toni Cosmetics Reviews | Read Customer Reviews of dannitoni.com

Danni & Toni Cosmetics reviews

Showing 25 reviews with 1 star · Clear filters

Tammy P.
Aug 21, 2024
Terrible Customer Service.
After realizing I ordered the wrong products, I email them right away try to change the orders. they emailed me within 5 minutes saying order has already been ship. All my efforts to return was never replied. They will not respond to your return request.
Response from Danni & Toni CosmeticsJul 9, 2025
I am very sorry for the inconvenience caused to you. I only saw your order for December 2023 in the order system, and I did not receive your request to modify the order in my mailbox. If we receive it, we will process it for you within 24 hours. Did you purchase it on the official website or on Amazon?
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Jeanette B.
Jul 26, 2024
I have been trying to return a product…
I have been trying to return a product that I don’t like. I followed their directions exactly. They bent even after curing, they split, they came off after 1 day. I have tried reaching out and because there was a money back guarantee if not satisfied. They stated it has to be in condition it was mailed as. Well how am I supposed to know if I like or don’t like if conditions were t used. RIDICULOUS DON’T BUY
Response from Danni & Toni CosmeticsJul 9, 2025
We are very sorry for the inconvenience caused to you. Refunds due to product quality issues do not require the return of the product. However, if you have purchased multiple products and one of them has quality issues, you need to keep the packaging and return the other products if they are not opened. Maybe our customer service did not explain it clearly. We are very sorry for the trouble caused to you.
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Steven
Jul 25, 2024
never received my order
never received my order
Response from Danni & Toni CosmeticsJul 9, 2025
Have you finally received the order? You can contact our customer service to confirm the order. Sometimes there will be some delays in the order, or the package will be lost, etc., so you need to contact customer service in time to handle it.
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Mary A.
Jul 2, 2024
The nails did not get hard
The nails did not get hard, tried up to 3 minutes under the light checking after each minute. Way to flexible, can't use them.
Response from Danni & Toni CosmeticsJul 9, 2025
It is recommended that you apply the top coat which will become very hard very quickly.
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Martha
Jun 19, 2024
I tried twice to put the nails on
I tried twice to put the nails on. Getting them on was no problem … getting them to harden under the UV light was next to impossible. I was very disappointed . I sent a note to your customer service the day the package arrived explaining that I was unable to get the nails to harden. No reply.
Response from Danni & Toni CosmeticsJul 9, 2025
We are sorry that our customer service has disappointed you. Our new product has been upgraded and has greatly improved the problem of shedding. The following is the instructions for using the baking lamp. You can learn more about it. If the nails do not dry within 60 seconds, first check that the light is good. Again, bring your hand close to the light source and re-expose it to the light for 60 seconds. If the UV lamp has not hardened after 60 seconds of exposure to the UV lamp after applying the Top Coat, we also recommend that you can bake for an additional 30 -60 seconds. This is due to the fact that everyone uses a different thickness of topcoat and if the Top Coat is thicker, it will take longer! Do not expose to hot water or steam for 3 hours. Prolonged or repeated exposure to hot water or hot steam over a short period of time can damage the adhesive layer, and the it will most likely be damaged by the hot water or hot steam before it fully covers the nail, eventually leading to peeling.
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Angela N.
Jun 11, 2024
Product not as good as stated
Product not as good as stated. Used product twice and both times did exactly as suggested and product did not last more than a couple days. Easily peels and does not adhere well.
Response from Danni & Toni CosmeticsJul 9, 2025
We are very sorry for the bad shopping experience. If there is any quality problem with the product, you can contact the customer service email for a refund or resend, and we will handle it for you within 24 hours.
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Nicole P.
Jun 11, 2024
Popped off within an hour
Popped off within an hour. Followed the directions exactly
Response from Danni & Toni CosmeticsJul 9, 2025
We are very sorry for the bad shopping experience. If there is any quality problem with the product, you can contact the customer service email for a refund or resend, and we will handle it for you within 24 hours.
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Tricia S.
Apr 9, 2024
Nonexistent customer service
I ordered products from Danni and Toni directly and waited for them to ship. While waiting, I decided to order similar products from Amazon as they would arrive sooner. I emailed Danni and Toni and requested a cancelation. Within hours, I recieved a notification from Danni and Toni that order had shipped. Then an email apologizing that the order could not be canceled because it had shipped. Shipping details said it still took 2 days before package was actually picked up by carrier. In the meantime, I tried the Danni Toni gel strips from Amazon. I followed instructions carefully. All seemed well until about 3 days in and gels started to lift. My Danni and Toni order finally arrived, but I already knew the product didn't hold up to it's claims. Additionally, they sent something different than I ordered. Danni and Toni's refund policy states that unopened items can be returned for refund with prior approval within 14 days of receipt. I have reached out multiple times with no response from Danni and Toni. I continue to recieve promotional emails and requests that I review the product, but no effort to address my return concerns. It seems suspicious that when I requested to cancel, customer service responded promptly denying the request and saying the items had shipped, but when I need a return approval, customer service is silent for over a week now.
Response from Danni & Toni CosmeticsJul 9, 2025
We are very sorry for the bad shopping experience. We have updated the return process and will reply to your return within one day. Please don't worry. Thank you for your support of our brand. We will continue to improve our products and services.
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