I’ve been trying to contact someone regarding my order I placed on 12/8/2023. It was to be shipped out by 12/29/2023.
It is now the 12th of January and I still don’t have any movement on my order.
I’ve reached out via the website and requested assistance TWICE.
I’ve also reached out on instagram. This is absolutely ridiculous and the customer service is nonexistent.
ZA
Zach
Something Fishy...
Placed an order on December 16th and delivery was scheduled for ~January 5th. Didn't receive any updates from Dangle It, so I went to check the status of my order online using their 'order portal'. The portal said my order didn't exist (my bank statement would disagree), so I emailed customer service on January 10th. They responded a few days later and wrote that my order would be shipped by the end of the week. Here we are on Friday after 11pm, January 13th, and I haven't received any update.
Please note that their order portal has been down for at least two full weeks and their website says the method to cancel an order and request a refund is... using the portal. Sound fishy to anyone else? Time to file a chargeback with my bank. Wouldn't recommend this company to anyone.
SC
Steven C.
Does anyone work here?
Ordered Dec 15, 2023. Estimated ship date was Jan 8. It is Jan 10. They say it's currently with designers, not even in production yet.
KE
keri
I placed an order on December 5th 2023…
I placed an order on December 5th 2023 it is now Jan 7th 2024 and it still says it has not shipped. Im giving it one more week and if nothing im contacting my credit card to get my funds back. There os no reason why a product like this should take so long to create and ship.
KK
kayla K.
I placed an order December 10th
I placed an order December 10th. It's been almost a month and it is still only in production. They gave me no other information on it. No expectation day or anything. At this point I just want to cancel the order.
JO
Jodi O.
You won't get your order!
I ordered an air freshener for a Christmas gift and it never arrived. I contacted customer service which told me it had (ugh). I was offered a replacement order and waited. I then got another email saying the replacement was delivered...and IT WASN'T!!! WTH?!? Customer service is no help. I am out $ and my friend didn't get her gift. I get deliveries often so I know my address wasn't the issue. Very shady business. Buyer beware!
MS
Mary S.
No product, no response to inquiries
I ordered on 12/2 for a Christmas gift, received an email on the 14th stating it would not arrive for Christmas, but by then it was too late to order elsewhere too, so I figured I'd give them a chance. Of course, now I see all of these BAD reviews about people ordering right before me who are still waiting for their products, and could have had my answer on whether to proceed with my order or not. They apparently have no plan for when they actually get too busy, and then just stop responding. I received a "mail delivery failure" when I used their contact info, and it suspiciously came 24 hours later, so you know it wasn't REALLY failed, probably just "bounced" so they could continue to avoid me. Now I'm out $$, have no idea when I'll actually get this order, and what's worse, it probably won't even look or smell good based on other people's experiences! What regret I have using this business.
JR
Jeffrey R.
Hasn’t Shipped 1 mo. After Ordering
Order on 11/30. Site said 8-10 days to ship. It’s now 12/28 and it still hasn’t shipped. Worse is that I’ve emailed support 4 times and have received no response. That’s horrible. Additionally, no phone number is published so contacting via phone is impossible. Unacceptable business practices.